Practice Administrator

Complete Health•Fultondale, AL

About The Position

The Practice Administrator oversees the operations of multiple medical practice locations serving a minimum of eight providers. The role focuses on strategic planning and operational oversight, including ensuring EHR records comply with HIPAA regulations and overseeing various departments. The administrator supports efficient day-to-day operations, patient satisfaction, staffing and budget oversight, staff training and performance management, building operations, safety practices, and technology needs. The listed schedule is Monday through Friday, and the pay range is $75,000–$135,000 annually, dependent on experience.

Requirements

Strong leadership skills.
Strong communication skills.
Strong problem-solving skills.
Knowledge of medical office operations.
Knowledge of Athena EMR.
Three to five years of practice administration experience in a medical office.
A bachelor’s degree in Business, Healthcare or Public Administration, Finance, Economics, or a related field is preferred; additional experience may be considered in lieu of the required education on a year-for-year basis.

Responsibilities

Ensure smooth, efficient operations and communication with patients, vendors, and staff.
Monitor management team performance to support optimal patient flow and patient satisfaction.
Monitor clinical staffing and coordinate with the Clinical Supervisor to remain within budget guidelines and avoid overtime.
Monitor the Front Desk Supervisor’s oversight of reception staff schedules, including hours, lunches, and breaks, and avoid overtime.
Monitor the responsibilities of direct reports.
Oversee front-desk customer service, including timely check-in and check-out, collections, and in-person and telephone service.
Work with the Management Team to identify and support training needs.
Coordinate with the Clinical Supervisor to ensure lab training time is provided and training meets the Lab Director’s satisfaction.
Oversee and ensure front-desk training by the Front Desk Supervisor and billing training as needed.
Conduct random audits of EMR performance to identify training needs and effective practices that can be shared and repeated.
Provide training and ensure supervisors model and monitor customer service, insurance verification, collections, scheduling follow-up, lab and ultrasound processes, and telephone skills.
Build teams; advertise, interview, and hire as needed; and oversee supervisors’ hiring in their departments.
Conduct performance reviews and create performance plans for direct reports.
Oversee work-performance issues and related disciplinary documentation.
Serve as a liaison to patients and providers to support overall patient satisfaction; handle staff and patient complaints.
Manage on-site vendors, repairs, and day-to-day operations of the physical buildings.
Ensure safety training is completed and safety policies are followed.
Ensure staff are trained in HIPAA and enforce HIPAA requirements with staff, patients, and sales representatives.
Oversee technology training and repairs and communicate technology needs to the Practice Administrator.
Communicate directly with Athena when issues arise and escalate issues with significant operational impact to the Practice Administrator.
Perform other responsibilities as assigned.