Practice Administrator

Codman Square Health Center Inc • Boston, MA

just now • $68,640 - $106,933

About The Position

Codman Square Health Center (CSHC), a Federally Qualified Health Center serving Dorchester, Massachusetts, and surrounding neighborhoods, provides a broad range of integrated health services and is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center. Under the general direction of the Director of Operations, the Practice Administrator manages, evaluates, implements, and strategically plans business and operational functions across assigned primary care departments. The role partners closely with Medical Directors and Nurse Managers to support efficient, high-quality, team-based care.

The Practice Administrator uses operational data to monitor KPIs, department budgets, access metrics, provider productivity, patient experience, and initiatives to improve operational flow and performance. The position leads supervisors and administrative teams, aligning clinical operations, financial sustainability, and organizational goals. Responsibilities also include staff leadership, financial and capacity management, compliance, patient experience, systems and infrastructure, and continuous improvement.

Requirements

• Bachelor’s degree or equivalent healthcare experience.
• Five to ten years of healthcare management experience; practice management or healthcare operations experience preferred.
• At least two years of experience executing large-scale projects.
• Stay current on industry information, including payers, insurance, laws, and trends.
• Ability to work collaboratively with physician and nurse leaders.
• Experience with or working knowledge of electronic medical records, billing, collections, managed care, and patient accounts.
• Ability to work collaboratively, independently, and flexibly, with initiative and commitment.
• Ability to work effectively with diverse populations and provide personnel management.
• Demonstrated knowledge of healthcare regulatory compliance, healthcare operations, project management, quality improvement, and data-driven methodologies.
• Understanding of accountable care frameworks and medical home models.
• Ability to execute tactical plans supporting strategic initiatives and lead complex projects.
• Strong familiarity with the Massachusetts healthcare environment.
• Ability to solve problems, negotiate, and develop creative solutions.
• Strong interpersonal skills for managing relationships at all levels.
• Excellent organizational, verbal, written, and presentation skills; detail orientation and accurate recordkeeping.
• Proven ability to hire and manage a productive team, facilitate group success, and understand organizational dynamics.
• Ability to recognize sensitive material and maintain confidentiality.
• Ability to listen to stakeholders, understand complex issues and decision points, and design and deliver solutions.
• Knowledge and experience creating and managing budgets and interpreting financial information.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and PowerPoint) and experience with Microsoft Project.
• Ability to stand or sit for prolonged periods, at least 50% of the time; lift up to 25 pounds and load items onto shelves; and perform frequent reading and computer use with sufficient visual acuity.

Nice To Haves

• Advanced degree such as MPH, MBA, MSM, or MA, or advanced certification in Lean, Medical Practice Management, Team-based Care, Accountable Care, Population Health, or Project Management.
• Experience with or working knowledge of primary care, specialty care, and community health centers.
• Strong experience with data extraction, reporting, and analysis.
• EPIC electronic medical record experience.

Responsibilities

• Provide operational leadership for assigned primary care departments to support efficient clinic flow, patient access, and service delivery.
• Partner with Medical Directors and Nurse Managers to align operational strategy with clinical goals.
• Lead data-driven operational planning focused on access, productivity, patient experience, and financial performance.
• Develop, implement, and monitor initiatives to improve workflow efficiency and operational outcomes.
• Collaborate with clinical leadership to review department financial performance against budget.
• Monitor, analyze, and report KPIs, including access, utilization, productivity, no-show rates, patient demand, and patient flow.
• Identify operational or financial concerns, recommend and implement corrective actions, and document outcomes.
• Assess revenue collections, denial trends, and billing performance, coordinating corrective actions with Financial Services.
• Oversee provider and staff scheduling models and assess clinic capacity, schedule utilization, and appointment access.
• Implement strategies to improve access, reduce no-shows, and optimize patient flow.
• Hire, coach, develop, and supervise supervisors and administrative staff; support recruitment, onboarding, and training.
• Promote accountability, engagement, and high performance, and provide supervisors with guidance and technical support on operational standards.
• Monitor patient complaints and service recovery, and conduct daily administrative rounding to assess patient experience and operational performance.
• Ensure compliance with Joint Commission, OSHA, and other regulatory requirements; lead workplace safety and emergency preparedness initiatives.
• Oversee purchasing, asset management, payroll review, and accounts payable approvals.
• Support and participate in IT projects and system optimization; oversee space planning and resource utilization.
• Serve as liaison for provider credentialing and re-credentialing, and develop systems for inventory management and operational tracking.
• Identify opportunities for efficiency savings, revenue improvement, and operational enhancement.
• Lead or participate in continuous quality improvement initiatives and support implementation of new workflows, systems, and business practices.
• Provide analytical and technical support to encourage workforce adoption of operational improvements.
• Perform other duties and support other departments or locations as applicable.

Benefits

• Competitive medical and dental insurance.
• Employer-paid life, accidental death and dismemberment, and long-term disability insurance.
• Retirement 403(b) plan.
• Vacation, holiday, personal, and sick time accruals.
• Flexible spending reimbursement accounts for health and dependent care.
• Educational assistance and tuition reimbursement programs.
• Commuter benefits.
• Opportunities for academic appointment at Boston University / Boston Medical Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager