Practice Administrator

Willamette Dental•Portland, OR

7d•$88,000 - $107,000

About The Position

The Practice Administrator partners with the Managing Dentist to ensure the dental office provides exemplary customer service through engaged employees and operates efficiently and profitably. The role is responsible for the office’s activities and effective operation in caring for dental patients, and for implementing and following corporate policies and procedures. The position oversees office performance, employees, finances, marketing, staffing, facilities, patient access, compliance, and the patient experience. It also provides stewardship of the office’s financial affairs, prepares and monitors the budget, and works with the marketing department to promote Willamette Dental. The role may involve exposure to protected health information (PHI), which must be handled in accordance with HIPAA.

Requirements

At least two years of experience in a management role, preferably in healthcare, or an equivalent combination of education and experience that enables performance of the essential functions.
Ability to perform the essential functions of the position.

Nice To Haves

Bachelor’s degree is highly preferred but not required.
Master’s degree in business or healthcare administration is desirable.
A demonstrated background in significant leadership roles and a history of setting and achieving stretch goals.

Responsibilities

Take ownership of the office staff and key areas including customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance.
Monitor office performance measures, including budgets, staffing levels, schedules, over-the-counter collections, Balanced Scorecard objectives, referrals, and doctor productivity, and make adjustments as needed.
Identify opportunities and threats affecting the office’s success and take appropriate action.
Ensure company policies and procedures are followed and core values are exemplified throughout the office.
Ensure every patient encounter provides a “wow” experience and patient access standards are consistently met.
Maintain a safe and healthful work environment and ensure work practices comply with OSHA, OR-OSHA, and WISHA requirements.
Resolve patient complaints.
Forecast and monitor staffing needs and recommend adjustments.
Coach and mentor staff through clearly communicated expectations, action plans, progress meetings, and performance reviews.
Maintain a productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
Conduct regular staff meetings to share information and solicit staff feedback.
Ensure achievement of financial goals, including EBITDA.
Provide stewardship of the office’s financial affairs and prepare, submit, and monitor the office budget.
Partner with the marketing department to promote Willamette Dental to current and prospective customers, employer groups, and brokers.
Ensure legal requirements are followed, including HIPAA and FDA requirements.
Handle protected health information in a manner consistent with HIPAA.

Benefits

Medical, dental, and vision insurance, subject to applicable eligibility requirements.
Tuition reimbursement.
Flexible spending accounts.
401(k) retirement plan with 5% match.
Accidental death and dismemberment insurance.
Life insurance.
Voluntary disability insurance.
Commuter benefits.
Two complimentary pairs of Fig scrubs for clinical roles.
Employee assistance program.
At least 120 hours of PTO per employment year for eligible employees.
Seven paid holidays annually.
Incentive pay in accordance with the Company’s plan.