Practice Administrator

Willamette Dental•Richland, WA

6h•$88,000 - $107,000

About The Position

In collaboration with the Managing Dentist, the Practice Administrator oversees the efficient and effective operation of a large dental office. The role ensures high levels of customer service and interprofessional teamwork through leadership, development of direct reports, and delegation of duties. The position is responsible for the office’s staff, operations, financial stewardship, patient experience, legal compliance, and achievement of financial and operational goals. The role may involve exposure to protected health information (PHI), which must be handled consistently with HIPAA.

Requirements

Bachelor’s degree, preferably in healthcare administration, and at least four years of experience in a management role, preferably in healthcare; or an equivalent combination of education and experience that provides the ability to perform the essential functions.
Demonstrated background in significant leadership roles with a history of setting and achieving stretch goals (preferred).

Nice To Haves

Master’s degree in business or healthcare administration.
Significant leadership experience and a history of setting and achieving stretch goals.

Responsibilities

Take ownership of the entire office staff and areas including customer loyalty, employee engagement, financials, marketing, staffing, facilities, patient count, office efficiencies, and legal compliance.
Monitor key office performance areas, including budget, staffing levels, schedules, OTC collections, Balanced Scorecard objectives, referrals, and doctor productivity, and make adjustments as necessary.
Identify opportunities and threats to the success of the office and take action.
Ensure company policies and procedures are followed and core values are exemplified and propagated throughout the office.
Ensure every patient encounter is a “wow” experience and patient access standards are met.
Maintain a safe and healthful work environment and ensure work practices comply with OSHA/OR-OSHA/WISHA requirements.
Resolve patient complaints.
Forecast and monitor staffing needs and recommend adjustments as necessary.
Coach and mentor staff through example, clearly communicated expectations, action plans, progress meetings, and performance reviews.
Ensure a productive, team-oriented work environment free of harassment and other undesirable, non-productive behaviors.
Conduct regular staff meetings to provide information and solicit staff feedback.
Ensure achievement of financial goals, including EBITDA, and provide stewardship of the office’s financial affairs.
Prepare, submit, and monitor the entire office budget.
Partner with the marketing department to promote Willamette Dental to current and prospective customers, employer groups, brokers, and others.
Ensure legal requirements are followed, including HIPAA and FDA requirements.
Handle protected health information consistently with HIPAA.