Practice Administrator

FamilyWell

3d•$20 - $23•Remote

About The Position

FamilyWell is seeking a detail-oriented, organized, and proactive Practice Administrator to support the day-to-day administrative operations of its mental health care program. The role helps ensure patient referrals, medical records, insurance information, and clinical documentation are processed accurately and efficiently. The Practice Administrator works with clinical, operations, and billing teams and maintains relationships with partner healthcare practices. The position supports patient referrals and registration, records and documentation, insurance and billing administration, and general practice operations. Success includes accurate and timely processing, secure handling of patient information, proactive resolution of issues, reliable support for clinical teams and partner practices, and contribution to efficient, scalable workflows. The role is remote and is full-time, W2 hourly, non-exempt, and benefits eligible, with compensation of $20–$23 per hour.

Requirements

At least 2 years of experience in healthcare administration, focused on insurance eligibility and benefits verification, revenue cycle management (RCM), or related medical practice operations.
Strong attention to detail and commitment to accuracy.
Excellent organizational and time-management skills, with the ability to manage multiple priorities.
Comfort working with electronic health records, practice management systems, and other digital tools.
Strong written and verbal communication skills.
Ability to work independently and collaboratively in a remote, fast-paced environment.
Understanding of patient confidentiality and HIPAA requirements.
A proactive, solutions-oriented mindset and willingness to learn new processes and systems.

Nice To Haves

Experience in behavioral health, women's health, or a related healthcare setting.
Familiarity with insurance eligibility verification and medical billing processes.
Experience working with multiple EHR or practice management platforms.
Proficiency with spreadsheets, data entry, and basic reporting.
Experience supporting a growing healthcare organization or multi-site medical practice.

Responsibilities

Process incoming patient referrals and enter them accurately and promptly into patient management systems.
Collect, verify, and maintain patient demographic, insurance, and referral information; support registration and onboarding.
Identify and resolve missing or incomplete referral information and coordinate with internal teams and partner practices on referral questions or issues.
Maintain accurate, complete, and up-to-date patient records in electronic health record and practice management systems.
Support timely exchange of clinical documentation with referring providers and partner practices; update patient information, appointment records, and other documentation.
Identify and resolve discrepancies in patient records and handle documentation in accordance with HIPAA and organizational policies.
Verify patient insurance eligibility and benefits, identify coverage issues, and coordinate resolution with appropriate team members.
Assist with routine billing-related administrative tasks, including processing applicable patient charges, and work with billing and operations teams on administrative issues affecting reimbursement or patient experience.
Provide day-to-day administrative support to clinical and operations teams and monitor workflows to ensure tasks are completed accurately and on time.
Communicate with internal team members and external partners to facilitate smooth operations.
Identify opportunities to streamline processes, improve efficiency, and reduce administrative burden.
Assist with reporting, data management, and other operational projects as needed.