Practice Administrator

Park DuValle Community Health Centers•Louisville, KY

About The Position

Park DuValle Community Health Centers is seeking a Practice Administrator to provide operational leadership for its primary care locations. The role oversees clinic operations, patient access, provider productivity, scheduling, patient flow, and patient retention while supporting high-quality, patient-centered care. The Practice Administrator collaborates with the Chief Medical Officer (CMO), Site Coordinators, and other leadership team members; leads operational improvement initiatives; supervises operational staff; and ensures consistent execution of organizational priorities in accordance with Park DuValle policies, procedures, and strategic objectives. The position provides operational oversight across all primary care locations and monitors performance related to patient access, volume, provider productivity, scheduling utilization, retention, and operational efficiency. It identifies operational barriers and develops corrective action plans, improves clinic workflows and patient throughput, and aligns operational priorities with clinical objectives. The Practice Administrator also prepares performance reports and recommendations, assists with budget development and workforce planning, partners with internal departments, ensures compliance with applicable standards, and supports organizational projects and growth initiatives. The role directly supervises operational staff, including Site Coordinators, front office staff, patient access and scheduling personnel, referral coordinators, and other assigned operational positions. Supervisory duties include hiring, onboarding, training, coaching, performance management, disciplinary actions, and employee development. The position operates primarily in a professional healthcare and office environment, with frequent travel between practice locations potentially required. The employee regularly uses standard office equipment and may need to remain stationary for extended periods, move throughout clinical and office environments, and lift up to 15 pounds at times.

Requirements

Bachelor’s degree in healthcare administration, business administration, nursing, public health, health services administration, or a related healthcare field.
LPN (Licensed Practical Nurse) or nursing leadership background.
Minimum five years of progressive healthcare operations leadership experience.
Minimum three years managing ambulatory care, physician practice, primary care, community health center, or FQHC operations.
Demonstrated experience improving patient access, provider productivity, operational performance, and patient satisfaction.
Experience supervising staff and managing performance through key operational metrics.
Strong knowledge of ambulatory healthcare operations, patient access, scheduling, and clinic workflow management.
Understanding of healthcare quality measures, care coordination, and patient-centered care models.
Ability to analyze operational and financial data and develop actionable improvement plans.
Strong leadership, coaching, and team development skills.
Excellent problem-solving and decision-making abilities.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Excellent verbal, written, and presentation communication skills.
Proficiency in Electronic Health Record (EHR) systems, practice management software, Microsoft Office Suite, and healthcare reporting tools.
Ability to establish and maintain positive working relationships with providers, staff, leadership, patients, and external stakeholders.
Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

Provide operational oversight for all primary care locations and ensure efficient daily operations.
Develop and monitor key performance indicators related to patient access, patient volume, provider productivity, scheduling utilization, patient retention, and operational efficiency.
Partner with Site Coordinators to implement consistent operational standards and workflows across locations.
Identify operational barriers affecting patient access, throughput, quality service delivery, and organizational performance, and develop corrective action plans.
Monitor appointment utilization, provider schedules, no-show rates, cancellation trends, and clinic capacity to maximize patient access.
Implement strategies to improve patient volume, patient retention, continuity of care, and patient satisfaction.
Evaluate clinic workflows and patient throughput and recommend operational improvements.
Collaborate with the Chief Medical Officer and clinical leadership to align operational priorities with clinical objectives.
Develop, analyze, and present operational performance reports, dashboards, and recommendations to executive leadership.
Assist with budget development, workforce planning, resource allocation, and operational improvement initiatives.
Partner with Revenue Cycle, Information Technology, Human Resources, and other departments to support organizational goals and operational effectiveness.
Ensure compliance with applicable federal, state, FQHC, payer, and organizational standards.
Lead and participate in organizational projects, strategic initiatives, and growth opportunities.
Coach, lead, and provide professional development opportunities to direct reports and operational staff.
Supervise operational staff, including Site Coordinators, front office staff, patient access and scheduling personnel, referral coordinators, and other assigned positions.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including hiring, onboarding, training, coaching, performance management, disciplinary actions, and employee development.
Perform other duties as assigned.