Senior Platforms Engineer - ServiceNow

Marathon Petroleum Corporation•Findlay, OH

4d•Onsite

About The Position

The Senior Platform Engineer is responsible for the engineering, governance, performance, and continuous evolution of Marathon Petroleum’s ServiceNow platform. The role partners with product owners, process owners, architects, cybersecurity teams, and development teams to deliver scalable, secure, and supportable ServiceNow capabilities. It establishes platform standards, oversees integrations and configurations, drives platform modernization, and ensures alignment with enterprise architecture and ServiceNow best practices. This position belongs to a family of jobs with increasing responsibility, competency, and skill level; the actual position title and pay grade will be based on the selected candidate’s experience and qualifications. The position leads platform and system engineering, performance optimization, upgrades, release management, configuration, availability, disaster recovery, and technical support. It also develops platform documentation and standards, recommends improvements based on performance and utilization data, evaluates new ServiceNow capabilities, and supports knowledge sharing and development of junior engineers.

Requirements

At least 5 years of relevant experience.
Bachelor’s degree in Information Technology or a related field, or equivalent experience, preferred.

Nice To Haves

Experience with ServiceNow platform integration design, development, and support.
Strong understanding of and hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities.
Strong understanding of SDLC, Agile, and release management processes.
Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders to deliver solutions.
ServiceNow certifications such as CSA, CAD, or CIS.

Responsibilities

Identify performance bottlenecks, conduct root cause analysis, and implement solutions to improve ServiceNow platform health, reliability, scalability, and resource utilization.
Establish engineering standards, performance and health benchmarks, platform KPIs, and capacity plans; collaborate with junior engineers and cross-functional teams to optimize infrastructure performance and activities.
Partner with Architecture, Cybersecurity, IAM, and Infrastructure teams to ensure platform alignment with corporate standards.
Improve troubleshooting procedures, minimize platform and system downtime, and maintain documentation; partner with vendor technical support to resolve issues.
Lead platform and system technical support and troubleshooting, including escalated and complex issues.
Perform advanced system tuning and optimization using IT Service Management practices, and collaborate with internal teams to improve support processes and methodologies.
Lead platform upgrades, release management, feature adoption strategies, and system backup planning.
Lead disaster and system recovery design and testing.
Analyze performance and utilization data, identify trends, recommend optimizations, prepare infrastructure performance reports, and implement corrective actions.
Evaluate and implement new ServiceNow capabilities aligned with business and technology priorities.
Lead the design and configuration of complex platforms and systems using best practices and industry standards.
Ensure ongoing compliance with original design and configuration, and correct deviations from standards.
Build and deploy highly available and scalable infrastructure solutions.
Create and maintain a comprehensive platform and system knowledge base, including troubleshooting guides, configuration documentation, and best practices.
Promote knowledge sharing by organizing training sessions, mentoring junior engineers, and encouraging cross-team collaboration.