Senior ServiceNow CMDB Engineer

LIGHTFEATHER IO LLC•Washington, DC

4d•$180,000 - $200,000•Hybrid

About The Position

LightFeather is seeking a ServiceNow Developer to support a growing federal program. The role designs, builds, and optimizes ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications, and works directly with stakeholders to translate business needs into scalable technical solutions. The position is hybrid in Washington, D.C. 20036 and is full-time, with an annual salary of $180,000–$200,000 based on experience level. U.S. citizenship is required due to federal contract requirements, and an active Top Secret clearance is required. Candidates with an active Secret clearance are encouraged to apply; LightFeather may sponsor an upgrade to Top Secret for the right candidate. The successful candidate will design, configure, develop, implement, and optimize ServiceNow configurations, applications, automated workflows, and platform enhancements. The work includes implementing and governing the CMDB, improving ITSM and Service Catalog capabilities, integrating third-party systems, testing and documenting releases, and collaborating with clients and technical stakeholders. The role also requires applying appropriate platform design and development standards to help maintain platform stability.

Requirements

Active Secret or higher security clearance; the posting states that Top Secret clearance is required and encourages candidates with an active Secret clearance to apply.
U.S. citizenship, required due to federal contract requirements.
At least 5 years of hands-on experience developing and configuring on the ServiceNow platform.
Experience implementing or maturing a CMDB, including Discovery and data reconciliation.
Strong server-side and client-side JavaScript scripting ability, including Glide APIs, Business Rules, and Script Includes.
Experience building Service Catalog items, workflows, and integrations.
ServiceNow Certified Application Developer (CAD) certification.
Experience working on project teams that use Agile/Scrum.
Ability to communicate and listen effectively with business and technical stakeholders at all levels, with good self-awareness.

Nice To Haves

ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping.
Prior experience in federal or defense contracting environments, particularly classified, air-gapped, or otherwise isolated networks.
Familiarity with federal security and compliance frameworks such as NIST, FISMA, and STIGs.
Experience with release coordination, version control, and automated testing strategies, including ServiceNow Automated Test Framework (ATF).

Responsibilities

Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
Implement the CMDB, including CI class and data model design aligned to CSDM, Discovery configuration, and identification and reconciliation rules.
Establish and maintain CMDB health, data quality, and governance practices.
Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
Support ongoing improvements and optimization of core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub.
Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions.
Execute unit, integration, and regression testing to support high-quality, zero-defect deployments.
Maintain update sets, release documentation, and technical design records.
Identify risks, dependencies, and design gaps early in the development lifecycle.
Apply appropriate design and development standards to help maintain overall platform stability.