CMDB Configuration Manager (ServiceNow)

Conch Technologies • Denver, CO

2d • Hybrid

About The Position

Seeking an experienced ServiceNow CMDB Configuration Manager to manage and improve CMDB data quality, asset lifecycle alignment, and integration processes. The role ensures accurate, compliant, and service-aligned CI data to support enterprise asset management and operational decision-making. The position is located in Denver, Colorado, with local candidates expected onsite at Denver International Airport 2–3 days per week. It is a W2 contract through the end of the year, with a possible extension.

Requirements

• Strong ServiceNow CMDB experience.
• Knowledge of IntegrationHub and ETL processes.
• Expertise in asset and CI lifecycle management.
• Knowledge of ITIL v4, including Configuration and Asset Management.
• Knowledge of CSDM and CI relationship management.
• Experience with IRE (Identification and Reconciliation Engine).

Nice To Haves

• ITIL v4 certification.
• ServiceNow CIS certification in HAM or Discovery.
• Experience with large environments of 10,000 or more CIs.
• Power BI or advanced Excel skills.

Responsibilities

• Monitor and improve CMDB data quality, including completeness, correctness, and compliance.
• Manage asset and CI lifecycles from intake through retirement.
• Oversee integrations and resolve reconciliation issues.
• Ensure CSDM alignment and service mapping accuracy.
• Collaborate with TAM, Procurement, and Operations teams.
• Generate reports and support audits and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed