ServiceNow Configuration Compliance Engineer AVP

State Street•Quincy, MA

5d•$90,000 - $157,500•Hybrid

About The Position

The ServiceNow Configuration Compliance Engineer supports the implementation, operationalization, and ongoing management of the ServiceNow Configuration Compliance module within the Secure Configuration Management program. The role combines ServiceNow platform expertise with the ability to translate secure configuration requirements into workflows, data integrations, reporting, and sustainable operating processes. The engineer partners with platform, security, infrastructure, compliance, and control teams to establish reliable configuration compliance processes and improve visibility into control performance, exceptions, and remediation. The role helps make ServiceNow a central platform for managing configuration compliance activities by linking technical assessment results to configuration items and accountable owners, while enabling repeatable reporting and governance. The position also supports testing, release readiness, user adoption, audit and governance requests, and continuous improvement of process performance and data quality. It is a hybrid role with standard business hours and flexibility to support planned releases, testing, or issue resolution when required.

Requirements

Strong hands-on knowledge of the ServiceNow platform and experience implementing or administering ServiceNow Configuration Compliance capabilities.
Ability to translate security, compliance, and operational requirements into practical platform designs and repeatable workflows.
Strong understanding of CMDB concepts, configuration items, relationships, data quality, reconciliation, and ownership mapping.
Strong analytical and problem-solving skills, with attention to data integrity, control traceability, and sustainable process design.
Clear communication and collaboration skills across security, risk, audit, ServiceNow, infrastructure, application, and leadership stakeholders.
Bachelor's degree in information technology, computer science, cybersecurity, engineering, or a related discipline, or equivalent practical experience.
At least 7 years of experience in ServiceNow, configuration management, technology risk, security engineering, platform engineering, or related roles.
Demonstrated experience implementing, configuring, or supporting ServiceNow modules and enterprise workflows.
Working knowledge of ServiceNow CMDB, data imports and integrations, reporting and dashboards, roles and access controls, testing, and release management.
Experience with secure configuration baselines, configuration assessment or scanning tools, remediation tracking, exception management, and audit evidence.
Comfort working cross-functionally, managing competing priorities, documenting decisions, and supporting implementation activities and ongoing operations.

Nice To Haves

Direct experience with the ServiceNow Configuration Compliance module.
Experience with data analysis or integration technologies such as SQL, Python, REST APIs, IntegrationHub, Power BI, or Splunk.
Knowledge of security and control frameworks such as NIST, CIS Benchmarks, or related enterprise control standards.
ServiceNow Certified System Administrator certification.
ServiceNow implementation, application development, CMDB, or ITOM-related certifications.
Experience introducing a new ServiceNow capability into an established governance and control environment.

Responsibilities

Assist with the design, configuration, implementation, testing, and ongoing administration of the ServiceNow Configuration Compliance module.
Translate Secure Configuration Management requirements, control objectives, and operating procedures into ServiceNow workflows, data structures, business rules, and reporting requirements.
Define and operationalize processes for onboarding configuration baselines, ingesting assessment results, assigning ownership, tracking remediation, managing exceptions, and evidencing closure.
Partner with ServiceNow platform owners and administrators to align solutions with enterprise platform standards, release management practices, security requirements, and support models.
Integrate configuration compliance data with the CMDB, asset inventories, scanning platforms, baseline repositories, and other authoritative data sources.
Improve the accuracy and traceability of relationships among findings, configuration items, applications, infrastructure platforms, owners, baselines, and control requirements.
Develop and maintain dashboards, reports, metrics, and management views for compliance posture, configuration drift, unresolved findings, exceptions, remediation progress, and data-quality issues.
Create process documentation, data mappings, user stories, test scenarios, operating procedures, training materials, and support documentation.
Coordinate user acceptance testing, defect resolution, release readiness, and post-implementation stabilization for new capabilities and enhancements.
Monitor process performance and data quality, identify control or workflow gaps, and drive continuous improvement with business and technical stakeholders.
Support audit, risk, and governance requests by providing evidence of process execution, ownership, decisions, and remediation status.
Provide day-to-day subject matter support to configuration compliance users and facilitate adoption across infrastructure and application teams.

Benefits

Retirement savings plan (401K) with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off including vacation, sick leave, short-term disability, and family care responsibilities.
Access to an Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, with certain sales-role exclusions.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.