CMDB Operations Manager

CACI International•Chantilly, VA

2d•$84,900 - $178,400

About The Position

The CMDB Operations Manager coordinates with the Government and maintains and optimizes the Configuration Management Database (CMDB) within the ServiceNow platform. The role supports the accuracy, completeness, and reliability of data across the CMDB ecosystem. The employee develops and manages CMDB processes and workflows, monitors CMDB health and usage, resolves data and configuration issues, and works with IT teams and stakeholders to keep the CMDB current and dependable.

Requirements

TS/SCI with Polygraph clearance.
Current IAT Level II Security+ certification; it may be obtained within 60 days on the program.
Bachelor’s degree and/or 5–7 years of experience in ITOM-related work.
Experience with ServiceNow ITOM Discovery, CMDB, CSDM, CI Class Manager, CMDB Data Manager, CMDB Health Dashboards, Performance Analytics, CMDB Query Builder, and Service Mapping capabilities.
Effective written and verbal communication skills at all levels.
Strong understanding of ITOM and ITIL.
Proven track record in ITOM technologies and comfort working in a dynamic technical organization with a rapidly expanding customer base.
Experience analyzing data and data relationships across an organization’s business areas.
Working knowledge of the software development life cycle, including planning, development, requirements management, configuration management, quality assurance, and release management.
Familiarity with Agile Scrum methodologies.
Strong skills with Microsoft Office tools (Excel, Word, Project, and Visio) and SharePoint.

Nice To Haves

ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM).
ServiceNow Certified Implementation Specialist – CMDB certification.
Certified ServiceNow Administrator.
Certified ServiceNow Developer.

Responsibilities

Develop, manage, and maintain CMDB processes and workflows in ServiceNow.
Create and execute reports, dashboards, and metrics related to CMDB health and usage.
Independently identify, troubleshoot, and remediate CMDB-related issues, including precedence and IRE issues.
Conduct regular audits and data-cleansing activities to ensure CMDB data quality.
Collaborate with other IT teams to keep the CMDB an up-to-date source of truth across the IT ecosystem.
Stay current with ServiceNow releases and implement new CMDB features as appropriate.
Provide technical support and guidance to end users on CMDB best practices for IT staff and stakeholders.
Coordinate with the Government.