Senior Pharmacy Care Technician - Schaumburg, IL

UnitedHealth Group•Schaumburg, IL

18d•$20 - $36•Hybrid

About The Position

As a Senior Pharmacy Care Technician, you will perform live telephonic outreach to UHC Medicare members and their physicians/pharmacies to improve health quality outcomes (i.e., medication adherence, appropriate drug utilization). This is your opportunity to join a pharmacy team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day. This position follows a office based-remote schedule with 1 in-office day per month. Training is 100% onsite for the initial 2-3 weeks of starting employment. If you reside in Schaumburg, IL, you will enjoy the flexibility of an office based-remote role as you take on some tough challenges.

Requirements

High School Diploma/GED
Active and unrestricted Pharmacy Technician license in your state of residence
National Pharmacy Technician Certification
3+ years of Pharmacy Technician experience
Beginner level of proficiency with navigating Microsoft Office and a Windows-based environment
Reside within commutable distance to Schaumburg, IL office location
Ability to work Monday – Friday, 8-hour shift between the hours of 8am – 5pm

Nice To Haves

Retail and/or mail order pharmacy experience
Experience with Part D claims adjudication

Responsibilities

Perform telephonic customer outreach to improve health quality outcomes in collaboration with Clinical Pharmacists
Provide additional telephonic engagement with providers and pharmacies
Assess and interpret customer needs and requirements, triaging to a Clinical Pharmacist when appropriate
Outbound calls to CAHPs detractors and MedAdh members to improve member experience and reduce barriers to adherence drugs
Document and track member engagement