Senior Permits Technician (Grade 12)

Yuma County•Yuma, AZ

14h

About The Position

Under general supervision, the Senior Permits Technician performs work of considerable difficulty by providing technical assistance to development permit applicants in a lead-worker capacity. The position trains, assigns, and supervises lower-level permitting staff and has department-specific responsibilities. It supervises, coordinates, and evaluates technical customer-service activities involving intake, permitting, and enforcement services for building safety, environmental health, planning and zoning, engineering, flood control, and GIS, as well as related permitting activities supporting other county agencies. The role reviews applications for code requirements under the supervision of the Deputy Director and issues permits as authorized. The position provides guidance and daily oversight to staff, helps maintain and update county permitting and enforcement policies and procedures, and assists in resolving routine problems. It advises applicants on development permit applications, reviews plans and specifications for completeness and accuracy, coordinates resolution of document discrepancies, performs and reviews mathematical calculations, and explains applicable codes and ordinances. It also helps customers resolve complex permitting issues and provides routine support for permit-management software and its online portal. Additional duties include handling complaints, maintaining records, preparing reports, and other assigned work. Regular and reliable attendance is required.

Requirements

Associate degree in Business Administration, Public Administration, Construction Management, or a related field, and three years of experience as a Permits Technician; an equivalent combination of education and experience is acceptable.
Must possess an ICC Permits Technician Certification.
Must possess and maintain a valid driver’s license.
Successful completion of a background check is required.
Knowledge of county policies and procedures; Yuma County Comprehensive Building Code, zoning regulations, and related state and local regulations; building construction methods and practices; Yuma County Road Functional Classification System; Yuma County Public Works Standards Volumes I, II, and III; environmental health specifications; office computer hardware and software; and customer-service methods and techniques.
Skill in customer service, problem solving, and conflict resolution; training and supervising technical and clerical support staff; research using computerized databases; reading and interpreting plans and specifications; engineering calculations; building effective working relationships; following instructions; verbal and written communication; mathematical calculations; and reviewing, training, and approving staff work.
Ability to communicate effectively, maintain effective working relationships, follow written and verbal instructions, assign and lead the work of others, and plan and organize work.
Ability to lift 25 pounds and to bend, stoop, kneel, stand, and walk.

Responsibilities

Supervises, coordinates, and evaluates technical customer-service activities related to intake, permitting, and enforcement.
Reviews applications for code requirements under the supervision of the Deputy Director and issues permits as authorized.
Trains new permitting staff, assigns and oversees daily work, reviews and approves staff work, and assists with interviewing and selecting new staff.
Assists in maintaining and updating county policies and procedures related to permitting and enforcement.
Advises applicants on completing development permit applications and assists customers with complex permitting issues.
Examines blueprints, drawings, change orders, and specifications for completeness and accuracy; confers with document originators and engineering liaison personnel to resolve discrepancies and compile required changes.
Performs and reviews moderately difficult mathematical calculations and explains applicable building codes, zoning, encroachment, flood-control, and other county requirements.
Provides routine software and portal support, including help with registration, logins, password resets, file transfers, inspection scheduling, and payments; submits and follows up on vendor support cases.
Receives, investigates, evaluates, and resolves complaints regarding processes, procedures, and timelines.
Maintains files and records and prepares required reports.
Performs other duties as assigned and maintains regular and reliable attendance.