Senior PC Maintenance Technician

Galapagos Federal Systems LLC.•Honolulu, HI

1d•$55,000 - $62,000

About The Position

Galapagos Federal Systems LLC is seeking a Senior PC Maintenance Technician to support a large military hospital environment. The role provides advanced technical support, maintenance, troubleshooting, and deployment of computer hardware, software, and related IT systems to support reliable operations and critical healthcare and mission objectives. The technician collaborates with IT professionals, resolves technical issues, maintains system functionality, and ensures compliance with security policies and operational standards. The position operates under the direction of the Site Manager, Workflow Manager, and designated leadership. It involves responding to user support requests, maintaining computers and related equipment, administering user accounts and access, tracking cybersecurity training requirements and personnel access changes, and documenting service activity. Candidates must have an active Tier III Public Trust clearance or be able to obtain the required background investigation and eligibility determination, and must be U.S. citizens. The required education is a high school diploma or GED and an IAT Level I certification under applicable DoD 8570/8140 requirements. The posted salary range is $55,000 to $62,000 per year.

Requirements

Active Tier III Public Trust clearance or ability to obtain the required background investigation and eligibility determination.
At least 5 years of relevant IT support experience, preferably in enterprise, military, or DoD environments.
Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripherals.
Proficiency diagnosing and resolving desktop, laptop, printer, scanner, and basic network connectivity issues.
Experience using IT service management platforms and ticketing systems to document, track, and resolve technical issues.
Knowledge of network account administration, user access management, and basic network troubleshooting.
Familiarity with DoD IT policies, cybersecurity awareness requirements, and regulatory compliance standards.
Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs.
High school diploma or GED.
IAT Level I certification in accordance with applicable DoD 8570/8140 requirements, such as CompTIA A+ or another qualifying certification appropriate to the position.
Must be a U.S. citizen.
Ability to sit or stand for extended periods and type and read from a computer screen.
Sufficient mobility, including bending, reaching, and kneeling, to complete daily duties; may need to lift up to 30 pounds.

Nice To Haves

Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
CompTIA Network+ or Security+ certification.
Microsoft certifications related to Windows operating systems, endpoint administration, or desktop support.
ITIL Foundation certification.
Additional technical training or certifications in hardware maintenance, IT service management, or enterprise IT support.

Responsibilities

Provide technical support for daily IT operations under the direction of the Site Manager, Workflow Manager, and designated leadership.
Diagnose, troubleshoot, and resolve computer hardware, operating system, software, and peripheral issues.
Install, configure, maintain, and upgrade computer systems, software applications, printers, scanners, and related IT equipment.
Respond to end-user technical support requests by phone, email, ticketing systems, and on-site assistance.
Document, track, prioritize, and resolve technical support tickets, ensuring timely resolution and accurate reporting.
Monitor system error messages, implement corrective actions, and escalate complex technical issues as necessary.
Perform routine preventive maintenance and equipment inspections, and replace hardware components and consumables.
Assist with software testing, system upgrades, configuration changes, and implementation of new technologies.
Establish, maintain, and update user accounts, network access permissions, and required training system profiles.
Maintain technical documentation, troubleshooting procedures, and end-user support resources.
Track and update Information Management Division cybersecurity training requirements within the Army Training Certification Tracking System (ATCTS).
Coordinate with DoD facilities to update personnel records and system access associated with PCS, deployments, and TDY assignments.
Monitor customer satisfaction, conduct follow-ups, and ensure technical issues are resolved effectively.
Compile operational statistics, service metrics, and technical reports for management review.
Ensure IT support activities comply with applicable DoD cybersecurity policies, security procedures, and operational requirements.
Perform additional duties as assigned while maintaining regular and reliable attendance.