IT Technician Senior - PC Systems
About The Position
As an IT Technician Senior with Desktop Services, you will support end-user computers, clinical endpoint technology, printers, peripherals, and related systems throughout the hospital and affiliated clinics at UVA Community Health’s Culpeper locations. This hands-on role involves resolving technical challenges, strengthening system reliability, and supporting clinicians, staff, and operational teams in a healthcare environment. The work includes desktop break/fix support, equipment replacement, system maintenance, detailed documentation, device deployments, and technology lifecycle initiatives. You will independently manage assignments, communicate technical solutions to technical and non-technical customers, and partner with Desktop Services, Health Information Technology, clinical operations, vendors, and project teams. The position has consistent day-shift hours from 6:30 a.m. to 3:00 p.m., requires travel between the Culpeper hospital and affiliated off-site clinics based on operational needs, and includes participation in an after-hours on-call rotation after training is complete. This is a full-time role supporting technology used in clinical and business operations. The hourly pay range is $32.62–$52.48; individual compensation depends on the selected candidate’s qualifications, previous work experience, and/or education.
Requirements
- High school diploma required.
- At least 7 years of relevant professional experience required.
- Advanced troubleshooting skills and strong customer service.
- Ability to manage assignments independently and prioritize service needs.
- Clear communication with technical and non-technical customers.
- Accurate and timely documentation habits.
- A valid driver's license may be required, as specified.
Nice To Haves
- Bachelor’s degree preferred.
- Experience supporting healthcare environments.
- Experience with endpoint deployments, ServiceNow, enterprise imaging, device management, or Epic-related endpoints.
Responsibilities
- Diagnose and resolve hardware, software, operating system, peripheral, and connectivity issues across Windows-based workstations.
- Support desktops, laptops, clinical workstations, printers, and other endpoint technologies.
- Perform equipment maintenance, repairs, replacements, staging, and lifecycle activities.
- Communicate technical solutions clearly to technical and non-technical customers.
- Maintain accurate and timely service records, documenting troubleshooting steps, progress, and resolutions.
- Manage multiple assignments independently, prioritize service needs, and meet established expectations.
- Partner with Desktop Services, Health Information Technology, clinical operations, vendors, and project teams.
- Identify risks early, escalate issues appropriately, and follow assignments through to resolution.
- Travel between the Culpeper hospital and affiliated off-site clinics based on operational needs.
- Participate in an after-hours on-call rotation once training is complete.
Benefits
- Comprehensive medical, dental, and vision insurance.
- Generous paid time off.
- Retirement savings.
- Long-term and short-term disability.
- Health savings plans and flexible spending accounts.
- Certification and education support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
