IT PC Technician

Sapsol Technologies • Elk Grove, CA

1d • Onsite

About The Position

We are looking to hire an IT PC Technician under contract. The position is assigned to the IT location at the EchoWater Facility (SacSewer) in Elk Grove, with work location potentially alternating between SacSewer at Goethe Road and the EchoWater Facility depending on business needs. The selected individual will join the IT Customer Services Team (ITCS), which supports employees at both locations.

The technician will assist with Help Desk support, hardware and software installations, customer interactions, diagnosing and troubleshooting technical problems, and other technical special projects as assigned. The contract duration is one year and may be extended depending on performance and business needs. Candidates must submit a current resume and any certifications pertinent to the position.

Requirements

• Excellent troubleshooting skills, both remotely and in person.
• Excellent oral communication skills.
• Excellent customer service skills.
• Demonstrated ability to work collaboratively in a team environment.
• Demonstrated ability to work well with technical and non-technical users.
• Demonstrated ability to perform hardware and software installations.
• Successful development of PC images.
• Experience in Windows Administration and Support.
• Experience conducting Help Desk phone support.
• Experience with Microsoft Office products.
• Experience supporting Windows operating systems in an Active Directory enterprise network environment.
• Submit a current resume and any certifications pertinent to the position.

Nice To Haves

• VoIP and smartphone support experience.
• Remote PC support experience.
• Familiarity with Atlassian tools, including Jira and Confluence.
• Asset and inventory tracking skills.

Responsibilities

• Provide Help Desk support, including phone support.
• Troubleshoot technical problems remotely and in person.
• Install hardware and software.
• Develop PC images.
• Support Windows administration and operating systems in an Active Directory enterprise network environment.
• Interact with and support technical and non-technical users.
• Work collaboratively with the IT Customer Services Team supporting employees at both locations.
• Complete other technical special projects as assigned.

What This Job Offers

• Education Level: No Education Listed