Senior Cable & PC Technician

St. John's Riverside Hospital•City of Yonkers, NY

About The Position

Performs microcomputer hardware and software installations and help desk support, and provides guidance and support to PC Technicians. Installs, troubleshoots, repairs, and maintains computer, telephone, and television cabling in non-construction areas for St. John's Riverside Hospital, Parkcare, Dobbs Ferry, and other affiliates. Terminates, defines, and verifies the operation of cabling and equipment, and assists PC and communications staff. The position works under the direct supervision of the AVP of IT & Communication and the SR Director of IT Infrastructure, and the general supervision of the Communications Assistant Director. It also includes PC hardware and software support, device configuration, incident-ticket response, user support, and monitoring access, antivirus protection, network use, and software use. The role requires attendance at hospital in-service programs and may provide coverage for other shifts when necessary. Work involves bending, lifting, standing, working on ladders and in confined spaces, and travel to offsite clinics while safely operating a motor vehicle. The position may involve exposure to infectious diseases, bloodborne pathogens, construction debris, and other hazards. Working conditions generally involve a controlled room temperature of 72 degrees, with possible exposure to varying cold, heat, and humidity.

Requirements

1 to 3 years of experience with Cat 5 cabling.
5 to 7 years of experience with microcomputers, Windows software, networks, and the Meditech HCIS.
Excellent self-organization and time-management skills.
Advanced computer and telecommunication knowledge and skills.
Experience with electrical, IT, and telecommunications equipment and diagnostic techniques.
Ability to prioritize installation schedules.
Knowledge of healthcare building codes and Cat 5 cabling rules.
Familiarity with concepts, practices, and procedures in the field.
Valid, clean New York State motor vehicle license.
Good communication and customer-relationship skills.
Working knowledge of Windows operating systems, Citrix, Active Directory, PC hardware, and networking hardware.
Knowledge of antivirus, email, internet security, Microsoft Office, Ethernet or TCP/IP topologies, and PC emulation.
Must pass the competencies required for the position.

Nice To Haves

Degree in Computer Science, MIS, or another IT certification is preferred.

Responsibilities

Create processes and provide guidance and support for PC Technicians.
Install, maintain, analyze, troubleshoot, and repair computer, telephone, and television cabling in compliance with cabling and building codes.
Install wall plates and jacks.
Tone and tag computer, telephone, and television cabling.
Set up procedures to define the equipment for which cabling is intended.
Maintain a departmental log of cabling runs.
Assist with PC configuration and rollouts.
Attend required hospital in-service programs.
Respond promptly to incident tickets for end-user support issues and assign them to the appropriate technician.
Image and stage new hardware for specific business operations.
Install, maintain, troubleshoot, and repair PC-based hardware, software, and peripheral equipment.
Create users in Active Directory and support end users with PC-based applications.
Configure devices in the appropriate Meditech HCIS dictionaries.
Monitor access, virus protection, network use, and software use.
Incorporate the Hospital and Department Mission Statements into daily work activities.
Provide coverage for other shifts when necessary.
Review Hospital and Departmental Continuous Quality Improvement goals, procedures, and models.
Follow the hospital attendance policy and meet expectations for attendance, punctuality, breaks, and supervisor notification of absences or tardiness.
Assume other responsibilities when assigned and perform unrelated duties during emergencies.