Senior PC Specialist

Galapagos Federal Systems LLC.•Honolulu, HI

3d•$62,000 - $67,000•Onsite

About The Position

Galapagos Federal Systems LLC is seeking a Senior PC Specialist to provide comprehensive IT support within a large military hospital environment. The role supports reliable computer systems, end users, and daily IT operations in a secure, mission-focused setting. The specialist installs, configures, maintains, and troubleshoots computer hardware, software, operating systems, and peripheral devices, and works with site leadership and technical support teams to provide timely assistance, manage service requests, support network account administration, and help maintain cybersecurity compliance. The position requires strong troubleshooting and customer service skills, attention to detail, adaptability, and the ability to work independently and collaboratively while following established IT policies and security requirements. The role supports users through telephone, email, and on-site assistance; manages service tickets and technical records; maintains user profiles and cybersecurity training records in ATCTS; and coordinates account and system access changes related to PCS, TDY, and deployment activities. Additional work includes equipment maintenance, software testing and updates, documentation, service-quality follow-up, operational metrics, and other assigned duties. The position is in a large military hospital environment. Work may involve extended periods sitting or standing, typing and reading from a computer screen, bending, reaching, kneeling, and lifting up to 30 pounds as necessary. Applicants must be U.S. citizens and have an active Tier III Public Trust clearance or be able to obtain the required background investigation and eligibility determination. A high-level Department of Defense active security clearance may be required. The posted salary range is USD $62,000–$67,000 per year.

Requirements

Active Tier III Public Trust clearance or ability to obtain the required background investigation and eligibility determination.
At least 5 years of relevant IT support experience; enterprise, military, or DoW experience is preferred.
Demonstrated experience installing, configuring, maintaining, and troubleshooting computer hardware, operating systems, software applications, and peripheral devices.
Experience using IT service management platforms and ticketing systems to document, track, and resolve technical issues.
Knowledge of network account administration, user access management, and basic network troubleshooting.
Familiarity with DoW IT policies, cybersecurity awareness requirements, and regulatory compliance standards.
Experience maintaining technical documentation, tracking service requests, and supporting end-user technology needs.
Ability to provide technical assistance in a structured, security-conscious environment while following established procedures.
High school diploma or GED.
IAT Level I certification in accordance with DoD 8570/8140 requirements, such as CompTIA A+ or Security+.
Must be a U.S. citizen.
Must be able to perform work that may involve extended sitting or standing, typing and reading from a computer screen, bending, reaching, kneeling, and lifting up to 30 pounds as necessary.

Nice To Haves

Previous IT support experience within a military hospital, medical treatment facility, or other DoW healthcare environment.
Experience using the Army Training Certification Tracking System (ATCTS) or comparable cybersecurity training and compliance platforms.
Familiarity with military personnel transitions, including PCS, TDY, and deployment-related network account requirements.
Experience supporting enterprise-level desktop environments, network account administration, and IT service delivery.
Knowledge of DoW cybersecurity policies, Information Management Division (IMD) procedures, and user compliance tracking.

Responsibilities

Support daily IT operations under the direction of the Site Manager, Workflow Manager, and designated technical leadership.
Install, configure, maintain, and troubleshoot desktop computers, operating systems, software applications, and peripheral devices.
Diagnose and resolve hardware, software, network connectivity, and system performance issues; escalate complex problems to appropriate technical personnel.
Provide technical assistance to end users by telephone, email, and on-site support, resolving service requests in a timely and professional manner.
Manage, document, track, and update IT service tickets and maintain accurate records of troubleshooting, corrective actions, and resolutions.
Assist with network account creation, modification, access management, and troubleshooting in accordance with security policies.
Monitor and track user compliance with cybersecurity training, network access policies, and organizational IT requirements.
Maintain and update user profiles and cybersecurity training records in the Army Training Certification Tracking System (ATCTS).
Coordinate with other DoW facilities on network account updates and system access requirements related to PCS, TDY, and deployment activities.
Perform routine equipment maintenance, including printer and scanner installation, troubleshooting, and replacement of consumables.
Review system error messages, implement approved corrective actions, and escalate unresolved issues.
Assist with software testing, system updates, configuration changes, and implementation of modified applications as directed.
Maintain technical documentation, standard operating procedures, and end-user self-service resources.
Track customer support issues through resolution, conduct follow-ups, and support customer satisfaction and service-quality initiatives.
Compile operational statistics, service metrics, and reporting information for designated management personnel.
Collaborate with technical teams to support IT service continuity, operational efficiency, and compliance with organizational requirements.
Perform additional duties as assigned and maintain regular and reliable attendance.