PC Support Specialist

Gregory Welteroth Advertising•Montoursville, PA

7d•$22 - $25

About The Position

The PC Support Specialist installs, maintains, and repairs computers and networks, ensuring adequate IT infrastructure is in place and used effectively. The role requires familiarity with computer systems and network functions, diligent and accurate work, and strong problem-solving skills to resolve issues and maintain functionality. The technician conducts performance tests and prepares product test reports when needed; removes viruses and troubleshoots malware, adware, and spyware; adjusts hardware components to improve performance; and diagnoses network connectivity problems. Other work includes replacing computer screens, installing and configuring software, and assembling desktop and laptop computers, mobile devices, and Macs. The technician accurately documents orders, follows organizational and departmental processes, and learns new technologies with limited guidance. The role also includes help desk operations, supporting applications such as Office, Teams, Nitro, and Salesforce, maintaining and repairing equipment and peripherals, and contributing to application or network development projects. The company is Gregory Welteroth Advertising, a privately held advertising and marketing company based in central Pennsylvania that supports national and international brands.

Requirements

Proven experience as a computer technician or in a similar role.
Experience with LAN/WAN networks.
Thorough knowledge of computer systems and IT components.
Strong knowledge of internet security and data privacy principles.
Excellent troubleshooting skills.
Good communication abilities.
Exceptional organizing and time-management skills.
BSc/BA in Computer Science, engineering, or a relevant field.

Nice To Haves

MS Office application experience and administration.
Relevant certifications, such as CompTIA A+.

Responsibilities

Set up computer hardware and install and configure software and drivers.
Maintain and repair equipment and peripheral devices.
Install, maintain, and manage LAN/WAN equipment and other network devices and components, including servers, switches, routers, and IPs.
Perform help desk operations.
Contribute as part of a team to application or network development projects.
Support applications such as Office, Teams, Nitro, and Salesforce.
Conduct performance tests and prepare product test reports when needed.
Remove viruses and troubleshoot malware, adware, and spyware.
Adjust hardware components to improve performance and diagnose network connectivity problems.
Replace computer screens and assemble desktop and laptop computers, mobile devices, and Macs.
Document orders accurately and follow organizational and departmental processes.
Learn new technologies with limited guidance.