PC Support I

OTSI • Kansas City, MO

1d • Onsite

About The Position

Object Technology Solutions, Inc. (OTSI) is hiring a PC Support professional for an onsite position in Kansas City, Missouri. Under general supervision, the role installs, maintains, and upgrades workstation hardware, software, operating systems, and tablet devices. The position uses working knowledge of desktop setup and configuration, current operating systems, desktop operating systems, and networking systems. Depending on the assignment, work may also involve laptops, desktops, tablets, virus kiosks, and other end-user equipment.

The PC Support professional communicates with technical and non-technical employees, manages time and details effectively, completes work accurately and promptly, and works both collaboratively and independently. The role calls for sound decision-making with general guidance, general IT knowledge, familiarity with operating systems, software and hardware identification, and the ability to load software and images onto end-user devices.

Requirements

• Working knowledge of Windows 10, Windows 11, Microsoft Office, and Office 365.
• Understanding of DNS and Active Directory, including what they do and how they work.
• Familiarity with maintaining laptop and PC hardware and laser printer technology.
• Two to three years of work experience in an IT environment.
• Previous ticketing system experience.
• General IT knowledge, including operating systems, general software, and hardware identification.
• Ability to perform the physical activities of the job, including working in awkward positions, balancing, lifting, carrying, pushing, and pulling loads up to 70 pounds.

Nice To Haves

• Prior customer service experience, including face-to-face and phone support.
• Audio/visual (A/V) experience.

Responsibilities

• Install, maintain, and upgrade workstation hardware, software, operating systems, and tablet devices.
• Set up and configure desktop hardware and current operating systems using standard concepts, best practices, and procedures.
• Support desktop operating and networking systems.
• Work with end-user devices and other equipment as required by specific assignments.
• Communicate effectively with technical and non-technical employees at all levels.
• Manage time and attention to detail; complete tasks accurately, fully, and promptly.
• Work effectively in a team environment and independently.
• Make sound decisions with general guidance.
• Load software and images onto end-user devices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed