PC Support I #26-26836

US Tech Solutions • Kansas City, MO

1d

About The Position

Under general supervision, the PC Support I installs, maintains, and upgrades workstation hardware, software, and operating systems, including tablet devices. The role requires working knowledge of standard concepts, best practices, and procedures for configuring desktop hardware and current operating systems, as well as desktop operating and networking systems. Depending on the assignment, the work may also involve end-user devices such as laptops, desktops, tablets, virus kiosks, and other IT equipment.

The position calls for effective communication with technical and non-technical employees, attention to detail, sound time management, and the ability to complete work accurately and promptly. The employee must be able to work both collaboratively and independently and make sound decisions with general guidance. The role is a 15+ month contract. A valid state-issued driver’s license is required.

Requirements

• Valid state-issued driver’s license.
• Proven general IT knowledge, including operating systems, software, and hardware identification.
• Working knowledge of Windows 10, Windows 11, Microsoft Office, and Office 365.
• Understanding of DNS and Active Directory, including what they do and how they work.
• Ability to load software and images onto end-user devices.
• Familiarity with maintaining laptop and PC hardware and laser printer technology.
• Two to three years of work experience in an IT environment.
• Previous ticketing system experience.
• Ability to communicate technical issues to users in non-technical language and work effectively with customers.
• Ability to perform physical activities including working in awkward positions, balancing, and lifting, carrying, pushing, and pulling up to 70 pounds.

Nice To Haves

• Windows 10/11 support skills.
• Prior customer service experience, including face-to-face and phone support.
• Audio/visual (A/V) experience.
• Soft skills that support fitting in with a team and explaining complex concepts clearly to users.

Responsibilities

• Install, maintain, and upgrade workstation hardware, software, operating systems, and tablet devices.
• Set up and configure desktop hardware and current operating systems.
• Support desktop operating and networking systems.
• Load software and images onto end-user devices.
• Maintain laptop and PC hardware and laser printer technology.
• Communicate technical issues to users in clear, non-technical language.
• Complete assigned work accurately, thoroughly, and on time, both independently and as part of a team.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed