PC Support I

LanceSoft • Kansas City, MO

2d • Onsite

About The Position

Under general supervision, the PC Support I installs, maintains, and upgrades workstation hardware, software, operating systems, and tablet devices. The position provides end-user support for desktop and laptop computers, tablets, laser printers, and other IT equipment, and may require loading software and images onto end-user devices. The role requires communicating effectively with technical and non-technical employees, explaining technical issues in accessible language, managing time and details, completing work accurately and promptly, and working both collaboratively and independently.

This position is based primarily on-site at 1KC in downtown Kansas City, Missouri. Core hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with some flexibility and opportunities for overtime. Remote work may occasionally be available, but candidates should expect to work on-site. Travel is required; a client vehicle will be provided. Travel may extend beyond Kansas and could include overnight stays, with advance notice. Candidates must be comfortable driving a van or Sprinter and have a valid state-issued driver’s license. The work includes normal office conditions and physical activities such as working in awkward positions, balancing, and lifting, carrying, pushing, or pulling up to 70 pounds.

Requirements

• Proven general IT knowledge, including operating systems, general software, and hardware identification.
• Working knowledge of Windows 10 and Windows 11 support.
• Working knowledge of Microsoft Office and Office 365.
• Understanding of DNS and Active Directory, including what they do and how they work.
• Familiarity with maintaining laptop and PC hardware and laser printer technology.
• Two to three years of work experience in an IT environment.
• Previous ticketing system experience.
• Valid state-issued driver’s license and comfort driving a vehicle as large as a van or Sprinter.
• Ability to perform physical activities including working in awkward positions, balancing, and lifting, carrying, pushing, or pulling up to 70 pounds.
• Ability to communicate technical issues to users in non-technical language.
• Ability to work effectively on a team and independently, manage time, attend to details, and make sound decisions with general guidance.

Nice To Haves

• Prior customer service experience, including face-to-face and phone support.
• Audio/visual (A/V) experience.
• Windows 10/11 support skills are identified as preferred in the posting.

Responsibilities

• Install, maintain, and upgrade workstation hardware, software, operating systems, and tablet devices.
• Set up and configure desktop hardware and current operating systems.
• Support end-user devices, including laptops, desktops, tablets, and laser printers.
• Load software and images onto end-user devices.
• Communicate with users, including explaining technical issues in non-technical language.
• Complete tasks accurately, thoroughly, and in a timely manner.
• Travel to locations as required, including potentially outside Kansas and with overnight stays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed