Dynamic PC Support
About The Position
The Dynamic PC Support role performs tasks related to repairing a variety of client products and carries out basic to moderately complex troubleshooting of desktop and laptop computers. The position may also support desk-side applications and infrastructure. It involves interacting directly with clients to address technical issues and respond to them in a timely and accurate manner. The role requires travel to client locations, including the ability to drive long distances and occasionally accept overnight assignments in other geographies. The employee must be able to lift or move computer equipment weighing up to 50 pounds and must own a basic repair tool kit. Compensation is $17.00 per hour, with an additional incentive for each call closed.
Requirements
- Typically requires technical school certification or equivalent.
- Typically requires 0–2 years of relevant experience.
- Maintain all required OEM certifications as directed by management.
- Knowledge of relevant software and hardware.
- Valid driver’s license and reliable transportation with valid registration and adequate insurance.
- Ability to communicate with clients about technical issues.
- Ability to drive to client locations and long distances, with occasional overnight assignments in other geographies.
- Ability to lift or move computer equipment weighing up to 50 pounds.
- Must own a basic repair tool kit.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Provide customer support for designated equipment.
- Answer client questions professionally.
- Accept and deliver assigned service calls within the established service-level agreement for each client.
- Meet customer-service satisfaction criteria outlined in established guidelines and policies.
- Complete administrative tasks associated with each call as documented in established policies and guidelines.
- Complete real-time reporting of calls as documented in established policies and guidelines.
- Follow policies, guidelines, and documents relating to successful service delivery for each client.
- Control assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
- Report all activity accurately and promptly.
- Understand and follow safety policies and guidelines in daily work.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
