Dynamic PC Support

Worldwide TechServices • Rochester, NY

5d

About The Position

The Dynamic PC Support position performs repair tasks for a variety of client products and basic to moderately complex troubleshooting for desktops and laptops. The role may also support desk-side applications and infrastructure. It involves direct interaction with clients to address technical issues promptly and accurately. The position requires travel to client locations, including the possibility of long-distance driving and occasional overnight assignments in other geographies. The listed pay is $17.00 per hour, with an additional incentive for each call closed.

Requirements

• Technical school certification or equivalent.
• Typically requires 0–2 years of relevant experience.
• Maintain all required OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.
• Ability to communicate with clients about technical issues.
• Ability to drive to client locations, drive long distances, and undertake occasional overnight assignments in other geographies.
• Ability to lift and/or move computer equipment weighing up to 50 lbs.
• Must own a basic repair tool kit.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all assigned service calls within the established service-level agreement for each client.
• Meet established customer service satisfaction criteria outlined in guidelines and policies.
• Complete administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow established policies, guidelines, and documents relating to successful service delivery for each client.
• Maintain control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity accurately and in a timely manner.
• Understand and follow all safety policies and guidelines in daily work.
• Perform other duties as assigned to meet business needs.

Benefits

• $17.00 per hour, with an additional incentive for each call closed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed