Community Specialist - PC
About The Position
Pearl Abyss America is seeking a creative, results-oriented Community Specialist to support its PC gaming community in North America. The role advocates for players and serves as a liaison between the community and game development teams, managing conversations and feedback while building trust. The specialist interacts with players in-game and across community platforms, working closely with the live service department to help improve the quality of live-service games and support North American goals for Pearl Abyss titles. The position is based on-site in Manhattan Beach, California, is full-time, and pays $21–$25 per hour.
Requirements
- At least 2 years of work experience in the video game industry, especially in community management, customer support, QA, or related fields.
- Experience managing social media, including platforms such as Facebook, Twitter/X, Instagram, and TikTok.
- Extensive knowledge of and gameplay experience with MMORPGs.
- Prior experience interacting with gaming communities, such as forums and social media user groups.
- Experience with social content creation and posting, calendar publishing, asset creation, copywriting, reporting, and analytics.
- Strong customer service and interpersonal communication skills.
- Strong written communication skills for announcements or forum notices, with a good sense of humor.
- Ability to problem-solve quickly, communicate, and deliver results in a fast-paced, high-volume environment.
- Creativity, curiosity, and willingness to learn and grow.
- Professional and mature demeanor, with strong time-management and organizational skills for coordinating multiple initiatives and priorities.
Nice To Haves
- Bachelor’s degree in Communications, Marketing, or equivalent work experience.
- Experience as a content creator, cosplayer, or live streamer in the video game community.
- Graphic design or video production/editing skills.
- Avid Black Desert player.
- Passion for video games and an interest in MMORPGs.
- Bilingual English/Korean skills.
Responsibilities
- Develop and nurture positive relationships with players through consistent interaction across official platforms.
- Gather and deliver community feedback to game developers to inform game improvements.
- Create and execute engaging in-game and offline community events.
- Work with the Content Production team to create streams or video content.
- Help brainstorm social media posts and create visual assets and copy for social postings.
- Support the growth and success of influencer partners in the content creator program through item giveaways, event support, and content reveals.
- Respond to live game issues and write appropriate notices on official platforms when necessary.
Benefits
- Medical, dental, and vision healthcare plan fully covered by the company for the employee and up to three dependents.
- Basic and voluntary life insurance and AD&D coverage.
- 401(k) retirement plan with company matching up to 5%.
- Company-covered pet insurance for up to three pets.
- Lifestyle Wallet with a $170 monthly individual allowance.
- Tiny Human Wallet with a $500 monthly child subsidy.
- Paid time off, including vacation, sick days, public holidays, and winter break.
- Maternity and paternity family leave.
- Company-sponsored Korean classes.
- Free gym access in the company office building.
- Free lunch in the office.
- Stocked kitchen.
- Regular team outings and company events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
