Senior Patient Service Rep PACT - Ops Float Pool

Cedars-Sinai Medical Center•Beverly Hills, CA

25d

About The Position

The Senior Patient Service Representative - PACT (Float Pool) at Cedars-Sinai Medical Network is an administrative professional who coordinates daily patient-service operations across multiple medical practice locations. The role supports patient check-in and check-out, payment collection and reconciliation, insurance eligibility and benefits review, and assessment of authorization requirements and patient out-of-pocket expenses. A solid understanding of Health Information Management activities is integral to the position. The representative works across outpatient departments, adapting to the workflows and procedures of different practices. The role requires detailed knowledge of CS-Link/Epic and the ability to work independently with minimal direction. It also includes supporting patient care flow, training and mentoring other Patient Service Representatives, and assisting with practice projects and administrative coordination.

Requirements

Three years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting.
Detailed knowledge of the CS-Link/Epic healthcare system and ability to work independently with minimal direction.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Oversee patient check-in and check-out procedures, including payment collection and reconciliation.
Maintain patient demographic and insurance information in CS-Link and ensure data accuracy.
Schedule and coordinate patient appointments to support efficient patient flow and satisfaction.
Assess insurance benefits, authorization requirements, and patient out-of-pocket expenses.
Analyze and resolve insurance issues in coordination with insurance companies.
Coordinate administrative support activities involving facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Maintain physician master schedules, manage schedule changes, and handle patient and provider correspondence as advised.
Manage referrals and authorizations for various insurance types while ensuring interactions align with healthcare regulations and Cedars-Sinai Medical Center protocols.
Track, monitor, and update department-specific data as part of lean management processes.
Train and mentor Patient Service Representatives.
Participate in departmental huddles and staff meetings and deliver presentations to support effective teamwork.
Manage patient care flow and assist with supervision of CS-Link message pools.
Explain policies, procedures, and services to patients.
Carry out the lobby Patient Service Representative role in outpatient MDN departments, learning relevant EPIC functionality and clinic-specific practices.
Adapt to the workflows and procedures of different practices.
Assist with special projects and additional tasks as requested by the practice manager or healthcare providers.