Senior Patient Service Representative

The US Oncology Network • Round Rock, TX

14h • Onsite

About The Position

The Senior Patient Service Coordinator supports Texas Oncology’s Round Rock, Texas clinic. The role professionally welcomes patients and their friends and family, registers and schedules appointments, and answers, screens, and directs incoming calls while relaying messages between patients and clinical staff. It also provides administrative support and adheres to the US Oncology Compliance Program, Code of Ethics and Business Standards, Shared Values, and applicable confidentiality and patient-record laws and guidelines. The position may be classified at Level 1, Level 2, or Senior based on relevant work experience.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Successfully complete required e-learning courses within 90 days of occupying the position.
• For Level 2 and Senior classifications: at least 18 months of front medical office receptionist experience involving insurance forms and scheduling software.
• For Senior classification: at least 5 years of front medical office receptionist experience involving insurance forms and scheduling software.

Nice To Haves

• Some receptionist or office experience.
• Knowledge of the practice’s personnel, daily routines, and scheduling.

Responsibilities

• Greet patients and visitors promptly and professionally, check in patients, and notify clinical staff of their arrival.
• Provide and explain patient paperwork, collect and check forms for completeness, update demographic and insurance information, collect co-pays and balances, and provide receipts.
• Answer, screen, and respond to routine calls; route calls and messages to appropriate personnel, page clinic staff as needed, and communicate messages accurately and promptly.
• Check patients out and schedule return appointments according to physician or office guidelines, providing appointment details and related instructions.
• Record and reschedule cancellations and missed appointments, notify appropriate staff, and document the information in the patient chart.
• Provide administrative support, including filing charts and forms, maintaining an orderly lobby, and keeping forms and office supplies available.
• Maintain confidentiality and comply with state and federal requirements and HIPAA guidelines concerning patient records.
• Perform other duties as requested or assigned; may type memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED