Senior Patient Coordinator

Weill Cornell Medical College•New York, NY

9d•$28 - $30

About The Position

Under direct supervision, the Senior Patient Coordinator provides administrative and secretarial support related to coordinating patient care within a clinical practice. The role supports front-end revenue cycle processes, patient registration and insurance eligibility, appointment scheduling, patient education, and management of patient charts. It may also include training new staff, improving front-desk operations, coordinating follow-up care, general administrative duties, maintaining waiting areas, and chaperoning patients during exams as needed. The position is based at the West Side or Upper East Side location, works Monday through Friday for 35 hours per week, and is non-exempt. The stated salary range is $27.80–$30.27.

Requirements

High school diploma.
Approximately 2 or more years of work experience in a healthcare setting, preferably with a strong customer service background.
Previous experience using computerized appointment scheduling systems and/or an electronic medical record system; EPIC is preferred, ideally EPIC-Care.
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third-party payor reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Nice To Haves

Experience with EPIC appointment scheduling systems.
Experience with an EPIC-Care electronic medical record system.
A strong customer service background.

Responsibilities

Handle front-end revenue cycle processes, including patient check-in and check-out and collection or reconciliation of time-of-service payments, as applicable; discuss patients’ payment responsibilities when needed.
Register patients in the practice management system, complete new-patient registration, and verify eligibility for appointments and procedures; resolve registration issues before appointments.
Verify insurance eligibility and obtain required pre-authorization numbers before appointment dates; facilitate communication and collection of fees due from patients.
Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the scheduling application; monitor schedules for wait lists, rescheduling, and cancellations.
Distribute informational and specialty-specific educational brochures; educate patients about the patient portal and encourage participation.
Manage patient charts to ensure information is entered and scanned properly.
Assist in training new staff on the practice’s standard operating policies for patient care and billing-related activities.
Identify opportunities to improve front-desk operations, schedule utilization, and office flow.
May coordinate follow-up care, including scheduling laboratory or diagnostic tests and prescription requests.
May perform general administrative duties, including sorting and distributing mail, maintaining physicians’ clinical calendars, scheduling meetings, and preparing agendas.
May help keep waiting areas neat and tidy.
May perform chaperone duties during patient exams as needed.