Senior Patient Care Coordinator

Weill Cornell Medical College•New York, NY

2d•$28 - $30•Onsite

About The Position

Under supervision, the Senior Patient Care Coordinator provides administrative and clinical care support for physicians. The role includes taking patient vitals, performing phlebotomy when properly trained, and facilitating patient flow throughout office visits. The coordinator also provides front-desk check-in and check-out coverage and supports practice operations.

Requirements

High school diploma.
Prior experience in a patient-facing clinical setting.
Knowledge of medical terminology.
Proper phlebotomy training is required before performing blood draws.

Nice To Haves

Completion of a medical assistant training course that includes phlebotomy training is highly desired.
Candidates with extensive medical assistant work experience and phlebotomy experience may be considered.
Previous experience with computerized appointment-scheduling systems; EPIC is preferred.
Experience with an electronic medical record system, ideally EPIC-Care.
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third-party payor reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Responsibilities

Take patient vitals and blood pressure.
Perform phlebotomy duties when properly trained.
Coordinate collection of samples and specimens and submit them to labs.
Maintain cleanliness of exam rooms and sterilize medical instruments.
Set up instruments and equipment before patient visits.
Maintain medical-supply inventories and escalate supply requests.
Check dated materials and medications for expiration and discard expired items; check refrigerators and other equipment daily.
Register patients in the practice management system, complete new-patient registration, verify eligibility, and resolve registration issues before appointments.
Confirm patient appointments.
Coordinate and schedule laboratory and diagnostic tests and communicate with patients about ancillary testing appointments.
Oversee daily clinical-area workflow and escalate issues.
Assist in training new staff in practice operations and systems.
Provide backup coverage for other staff, including secretarial support to physicians and practice administration.
Receive, sort, and distribute mail.
Verify insurance eligibility, obtain required pre-authorization numbers, and facilitate communication and collection of fees due from patients.
Perform front-end revenue-cycle tasks, including patient check-in/check-out and collection or reconciliation of time-of-service payments; discuss patient payment responsibility as applicable.
Prepare written correspondence as needed based on functional needs.
Answer phones, respond to inquiries, and triage calls to appropriate personnel.
Accompany providers into exam rooms, update or collect patient histories, and enter patient data into the practice management system.
Explain procedures to patients and answer their questions.
Assist with minor surgical procedures and/or injection preparations.