Senior Patient Care Coordinator

UnitedHealth Group • Evergreen, CO

8d • $20 - $36 • Onsite

About The Position

The Senior Patient Care Coordinator (Primary Care) greets and registers patients in a prompt, pleasant, and helpful manner, and instructs, directs, and schedules patients and visitors. The role receives patient cash payments, issues receipts, and posts cash payment data. It is in the Family Medicine department at 32135 Castle Ct., Evergreen, Colorado; some training and coverage may be required at other clinic locations. The schedule is Monday through Friday, with 8-hour shifts scheduled between 7 a.m. and 5 p.m.; the supervisor will determine the schedule upon hire.

The coordinator completes patient check-in and check-out, verifies insurance, handles procedure pre-authorizations or precertifications, collects payments, manages cashiering and deposits, answers and routes calls, schedules appointments, and maintains medical records and correspondence. The senior role may lead or coordinate other team members, serve as a technical resource, and resolve moderately complex or non-standard issues. The position requires organizing and prioritizing work, collaborating to solve complex problems, and maintaining effective working relationships with patients, employees, and the public.

Requirements

• High school diploma or GED.
• At least 2 years of face-to-face or telephonic customer service experience.
• At least 1 year of experience in a medical office.
• Intermediate proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team, using good judgment and accountability.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize tasks to meet deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills, including communicating clearly and concisely and understanding and interpreting information from others.

Nice To Haves

• At least 1 year of experience with electronic health or medical records.
• At least 1 year of leadership experience.
• At least 1 year of related scheduling experience in a healthcare setting.
• At least 1 year of experience handling and triaging telephone calls and using a multi-system phone line.
• Knowledge of medical terminology.
• Ability to handle cash and count money at high volumes, including performing mathematical computations.

Responsibilities

• Greet arriving patients and manage wait times.
• Complete check-in and check-out tasks, including insurance verification, procedure pre-authorizations or precertifications, and copying required documents.
• Collect co-payments, co-insurance, and deductibles; issue receipts.
• Manage the cashier box and daily deposits according to company policies.
• Lead other team members and, as needed, coordinate their work.
• Process walk-in patients and visitors.
• Answer phones, redirect calls, assist callers with questions or concerns, take messages, and schedule appointments.
• Maintain medical records, including maintaining, filing or scanning records and preparing them for the schedule.
• Ensure correspondence is scanned and/or filed; process medical-record release requests and maintain appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Demonstrate depth of knowledge and skills in the function and sometimes act as a technical resource to others.
• Proactively identify solutions to non-standard requests and solve moderately complex problems independently.
• Work with the team to solve complex problems.
• Plan, prioritize, organize, and complete work to meet established objectives.
• Perform other related duties as assigned.

Benefits

• Paid time off accruing from the first pay period and 8 paid holidays.
• Medical plan options and participation in a Health Spending Account or Health Savings Account.
• Dental, vision, life and AD&D insurance.
• Short-term and long-term disability coverage.
• 401(k) savings plan.
• Employee Stock Purchase Plan.
• Education reimbursement.
• Employee discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
• Performance rewards and incentive and recognition programs.
• Development opportunities for other roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED