Senior Patient Coordinator

Weill Cornell Medical College•New York, NY

6d•$28 - $30

About The Position

Under direct supervision, the Senior Patient Coordinator provides administrative and secretarial support related to coordinating patient care within the clinical practice. The role supports front-end revenue cycle activities, patient registration and insurance verification, appointment scheduling, patient education, chart management, and general practice operations. The position is based at the Lower East Side and Upper East Side locations, with weekday work and some weekends, for 35 hours per week.

Requirements

High school diploma.
Approximately two or more years of work experience in a healthcare setting, preferably with a strong customer service background.
Previous experience using computerized appointment scheduling systems and/or electronic medical record systems.

Nice To Haves

Experience with EPIC appointment scheduling systems is preferred.
Experience with an electronic medical record system, ideally EPIC-Care.
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third-party payer reimbursement, including Medicare, Medicaid, managed care, and commercial insurance.

Responsibilities

Handle front-end revenue cycle processes, including patient check-in and check-out and collection or reconciliation of time-of-service payments, as applicable; discuss patients’ payment responsibilities when needed.
Register patients in the practice management system, complete full registration for new patients, and verify eligibility for appointments and procedures.
Resolve registration issues before appointments to support smooth check-in.
Verify patient insurance eligibility and obtain required pre-authorization numbers before appointments; facilitate communication and collection of patient fees.
Schedule, confirm, reschedule, and cancel appointments for new and existing patients using the scheduling application; monitor wait lists, rescheduling, and cancellations.
Distribute informational and specialty-specific educational brochures, educate patients about the patient portal, and encourage patient participation.
Manage patient charts to ensure information is entered and scanned properly.
Assist in training new staff on standard practice operations policies related to patient care and billing activities.
Identify opportunities to improve front-desk operations, schedule utilization, and office flow.
May coordinate follow-up care, including scheduling laboratory or diagnostic tests and prescription requests.
May perform general administrative duties, such as sorting and distributing mail, maintaining physicians’ clinical calendars, scheduling meetings, and preparing agendas.
May help keep waiting areas neat and tidy.
May serve as a chaperone during patient examinations as needed.