Senior Associate Patient Coordinator

Nebraska Medicine•Omaha, NE

About The Position

The Senior Associate Patient Coordinator at Truhlsen Eye Institute professionally and sensitively obtains and handles medical records by coordinating with patients, physician offices, hospitals, and other medical organizations and personnel to create accurate, sufficiently comprehensive patient charts. The role coordinates referrals to designated clinical programs and services and works with a team to ensure appointments are timely, accurate, and appropriate. The coordinator registers and schedules patients efficiently and with a customer-service focus, including complex scheduling involving multiple appointments or services. The position also provides clerical support for scheduling and coordinating services and surgical procedures, along with administrative support to team members in clinic, surgical, and procedural areas as assigned. This is a full-time, benefits-eligible position working 36 hours per week (0.9 FTE) on the first shift, with no weekends or holidays.

Requirements

At least one year of experience in a healthcare customer service environment.
High school diploma or equivalent.
At least one year of post-secondary education with coursework in business, a medical assistant program, or a nursing assistant program, or an equivalent combination of education and experience in customer service or medical scheduling; one year of education equals one year of experience.
Demonstrated verbal and written customer relations skills.
Ability to work collaboratively and cooperatively with an interdisciplinary team.
Knowledge of medical terminology.
Demonstrated analytical, prioritizing, and organizational skills.
Demonstrated ability to provide a high level of customer service to physicians, patients, and other internal and external customers.

Nice To Haves

Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems.
Clinical background in the assigned area.
Associate degree in business, healthcare, or a related field.
Medical Assistant or Nursing Assistant qualification.
Previous experience with Microsoft Office, data entry, and electronic health record programs such as EPIC.
Current medical assistant license, patient care technician qualification, or certified nursing assistant (CNA) certificate.

Responsibilities

Obtain and handle medical records professionally and sensitively, coordinating with patients, physician offices, hospitals, and other medical organizations and personnel.
Create accurate and sufficiently comprehensive patient charts.
Coordinate patient referrals to designated clinical programs and services.
Collaborate and communicate with the team to ensure patient appointments are timely, accurate, and appropriate.
Register and schedule patients efficiently and in accordance with department guidelines, providing customer-oriented service.
Complete complex scheduling involving multiple appointments and/or services.
Provide clerical support for scheduling and coordinating services and surgical procedures within the organization.
Provide administrative support to team members in clinic, surgical, and procedural areas as assigned.