Senior Patient Access Services Representative
About The Position
Performs registration, insurance verification, scheduling, and billing duties that support inpatient and outpatient access to medical services. Handles complex tasks and may assist with or train other Representatives. The role includes gathering and entering patient demographic and insurance information, verifying coverage and obtaining required authorizations, documenting authorization decisions, and potentially assessing payment options for self-pay patients. The Representative may counsel patients about financial assistance, collect payments, follow up on self-pay accounts, and perform billing and receivables functions. The position is remote, Monday through Friday from 10 a.m. to 6 p.m., with holiday hours from 8 a.m. to 4 p.m.
Requirements
- High school diploma or equivalent.
- 3–5 years of relevant experience.
Responsibilities
- Perform admissions, registration, and scheduling activities.
- Obtain patient demographic and insurance information and enter it into computer systems, including information for patients on Medicare or Medicaid.
- Verify patient insurance coverage and related information.
- Obtain insurance authorizations required for services and document approvals and denials in computer systems.
- May financially screen patients, assessing self-pay patients to establish a method of payment.
- Inform and counsel patients or their representatives about available financial assistance.
- Collect amounts due from patients at the time of service.
- May perform billing, receivables, and related functions.
- May follow up on open self-pay accounts, including monthly payment amounts, for collection purposes.
- Assist with or train new employees as instructed by a supervisor or manager.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
