Senior Acute Patient Access Services Representative

Banner Health • Tucson, AZ

2d • Onsite

About The Position

The Senior Acute Patient Access Services Representative conducts routine patient registrations and may validate or obtain authorizations for same-day procedures. The role verifies eligibility and benefits, generates patient estimates, and collects patient liability in accordance with established protocols while resolving customer issues and providing excellent service.

As a senior team resource, this representative serves as a subject matter expert for workflow questions, trains new hires, shares education and process updates, and provides ongoing guidance to Patient Access staff. The role may assist with shift workflow oversight, department callouts and staff scheduling, reporting, on-call assignments, patient transportation, and other Patient Access Services work. The position works in a high-volume clinical environment, prioritizes timely registration, and may support services operating 24/7.

Requirements

• High school diploma or GED.
• At least three years of work experience involving customer service or knowledge of patient financial services, financial or collection services, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently as well as collaboratively.
• Strong interpersonal, oral, and written communication skills for interacting with a wide range of audiences.
• Knowledge of common office software, including word processing, spreadsheet, and database software, and typing ability.
• For employees in the specified Banner behavioral-health locations or child-serving behavioral-health clinical settings: an Arizona Fingerprint Clearance Card at hire and maintained during employment, and a signed Arizona Criminal History Affidavit upon hire.

Nice To Haves

• Associate degree in Business Management.
• CHAA certification.
• CRCR certification within two years of entering the position.
• Previous patient access and/or cash collections experience.
• Work experience with the company’s systems and processes.
• Additional related education and/or experience.

Responsibilities

• Conduct patient registrations and meet registration standards aligned with department goals.
• Verify insurance eligibility and benefits, understand payer authorization guidelines, obtain or validate authorizations when needed, and explain benefits to patients or their agents.
• Generate patient estimates and discuss and collect patient financial liability, including assisting with Banner Line of Credit applications and payment plans.
• Serve as a departmental subject matter expert and resource for team workflow questions and concerns.
• Train new hires, disseminate education materials and updates, and provide ongoing guidance to Patient Access staff.
• Assist management with shift workflow oversight and prioritize registrations for timely completion.
• Resolve customer issues and model Banner behaviors and values through positive patient interactions and effective communication.
• Obtain required federal and state compliance information, consents, and insurance documentation, and accurately complete CMS hospital compliance forms.
• Perform assigned duties such as transporting patients, assisting with department callouts and scheduling, taking on-call assignments, reporting, and other Patient Access Services work.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• 403(b)
• Tuition aid
• Pet insurance
• Medical and financial wellness plans
• ID theft protection
• Life insurance
• Legal coverage
• Weekend differential of $1 per hour and an 18% night-shift differential when applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED