Senior Outreach Coordinator (Multicultural Engagement Program)

City of Mountain View•Mountain View City Hall, CA

9d•Hybrid

About The Position

The Senior Outreach Coordinator will lead the City of Mountain View’s Multicultural Engagement Program in the City Manager’s Office. The role advises City departments on multicultural community engagement, expands multilingual access to City services and programs, and develops opportunities for residents to understand local government and participate in community life. The coordinator is the City’s go-to advisor on inclusivity, language access, multicultural outreach, and issues important to the multilingual community. The position supervises an experienced Community Outreach Specialist and eight hourly employees supporting Spanish- and Mandarin-language outreach, and works with community Ambassadors who graduated from the City’s Spanish and Chinese civic leadership academies. The coordinator sets priorities, assigns work, supports employee success, and builds trusted community relationships. The coordinator organizes civic leadership academy activities, including department presentations, facilitated sessions, locations, and communications with participants and City staff. The role also supports community events such as Día de Muertos, Lunar New Year, and neighborhood gatherings, coordinating contracts, performers, volunteers, schedules, and event staff. Responsibilities include providing and overseeing translations of City materials; coordinating interpretation for public meetings; supporting language access during Emergency Operations Center activations; managing the program budget, event contracts, and contracted interpretation services; and helping departments plan outreach under the City’s Language Access and Multicultural Community Engagement Policy. The position is part of the Communications and Outreach Division, attends weekly division meetings, and meets individually with a supervisor every two weeks. Initial priorities include preparing for the spring Spanish Language Civic Leadership Academy and overseeing translation and interpretation requests. The position offers an opportunity for hybrid work and some schedule flexibility around program needs, with regular evening, weekend, periodic holiday, and emergency-response work.

Requirements

Relevant bachelor’s degree.
At least three years of increasingly responsible professional experience in community outreach, public engagement, multilingual communications, or a related field.
Experience coordinating complex programs.
Proficiency in English and either Spanish or Mandarin, including writing, translation, and verbal interpretation.
Pass a language test during the recruitment screening process.

Nice To Haves

Supervisory experience is preferred.
A translation and interpretation certificate is desired.

Responsibilities

Lead the City’s Multicultural Engagement Program and advise City departments on multicultural community engagement, inclusivity, language access, and outreach.
Supervise an experienced Community Outreach Specialist and eight hourly employees; set priorities, assign tasks, and support employee success.
Work with community Ambassadors who are graduates of the City’s Spanish and Chinese language civic leadership academies.
Build and maintain relationships with multilingual residents and community members, including sharing City updates, gathering input, and organizing outreach.
Coordinate civic leadership academy presentations and sessions, arrange locations, and keep participants and City staff informed.
Coordinate community events, including contracts, performers, volunteers, schedules, and event staffing.
Provide and oversee translations of news releases, web content, presentations, and other City documents.
Coordinate interpretation at public meetings and support language access during Emergency Operations Center activations.
Manage the program budget, event contracts, and contracted interpretation services.
Use the City’s Language Access and Multicultural Community Engagement Policy to help departments plan outreach.
Prepare for the spring Spanish Language Civic Leadership Academy and oversee translation and interpretation requests during the initial months.
Complete time-sensitive assignments and organize events with discretion.