Street Outreach Program Coordinator-KCMO

The Salvation Army USA Central Territory•Kansas City, MO

About The Position

The Street Outreach Program Coordinator leads and coordinates The Salvation Army’s street outreach program, overseeing operations, staff, volunteers, community partnerships, and program quality. The position supports trauma-informed, progressive-engagement, and solution-focused services for unhoused individuals and helps ensure effective outreach and coordination of community resources. The coordinator leads street outreach and direct-service activities, conducts Coordinated Entry assessments, facilitates referrals, coordinates responses during inclement weather, and participates in planning and conducting the Kansas City Metro Point in Time Count. The role also builds partnerships with shelters, service providers, community organizations, food banks, donors, faith-based organizations, schools, businesses, and Salvation Army corps. Administrative duties include maintaining client data in HMIS, preparing monthly reports, supporting program budgets, monitoring expenditures, and ensuring effective use of resources. The coordinator also leads the program’s anti-trafficking strategy, staff training, community collaboration, and advocacy for survivor-centered, trauma-informed responses. Work occurs in office settings, service vehicles, and outdoors in varying weather. The position requires a valid driver's license, a personal vehicle with appropriate insurance, and approval under The Salvation Army Fleet Safety Program to drive on Salvation Army business. The employee must support The Salvation Army’s religious mission.

Requirements

Bachelor’s degree in social work or a human services area; relevant experience, as determined by The Salvation Army, may be considered in lieu of the education requirement.
At least one year of experience supervising comparable social service programs.
The Salvation Army Case Worker Certification.
Coordinated Entry Assessment certification within 120 days.
Case Worthy-HMIS and MAAC certifications within 120 days.
Person Centered Case Management Certification within the first 120 days of hire.
Narcan Certification within the first 120 days of hire.
Knowledge of local resources and services available to unhoused individuals.
Commitment to ongoing learning and seeking training in trauma-informed, strength-based, and solution-focused practices.
Ability to remain calm in stressful situations and engage safely and effectively with unhoused individuals.
Strong organizational and leadership skills.
Proficiency in record keeping and data management.
Ability to monitor and report expenditures.
Valid driver's license from the state of residence, a personal vehicle, and appropriate insurance.
Meet the requirements of the agency’s drug-free workplace policy and pass a background check.
Approval through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

Experience in street outreach, emergency shelter, and services for unhoused individuals.
Experience coordinating community initiatives.

Responsibilities

Oversee, coordinate, and evaluate street outreach program operations, activities, staff, and volunteers.
Organize and participate in public outreach, education, and advocacy efforts.
Assist the Housing Services Manager with developing and implementing services using trauma-informed, progressive-engagement, and solution-focused practices.
Recruit, supervise, and mentor staff and volunteers.
Participate in internal and external meetings and provide timely reports.
Lead street outreach staff and volunteers through observation, training, modeling effective engagement, and sometimes assisting with outreach.
Ensure the quality and consistency of services.
Work a flexible schedule to meet program, staff, and client needs and respond to changing environmental conditions.
Conduct Coordinated Entry assessments and facilitate referrals to community resources.
Coordinate The Salvation Army’s response to needs on the streets during inclement weather in the Kansas City Metro.
Participate in and coordinate planning, implementation, and conduct of the Kansas City Metro Point in Time Count.
Maintain relationships and collaborate with street outreach organizations to coordinate services.
Assist the Housing Services Manager in maintaining relationships with local shelters, service providers, and community organizations.
Collaborate with food banks, restaurants, donors, faith-based organizations, schools, and businesses to build resources and support for unhoused individuals.
Educate Salvation Army corps within the Area Command about issues affecting unhoused individuals and guide their outreach efforts.
Represent and participate on behalf of The Salvation Army in local initiatives, including Zero KC Collaborative.
Ensure accurate data collection and reporting, and prepare monthly reports on outreach activities and outcomes.
Maintain client-related data in HMIS tracking systems.
Participate in program budget development and administration, monitor expenditures, and identify and recommend resolutions to budget issues.
Ensure efficient use of resources to maximize outreach impact.
Lead development and implementation of The Salvation Army’s anti-trafficking strategy within the Street Outreach Program.
Maintain current knowledge of sexual assault, domestic violence, and human trafficking issues.
Oversee staff training to help outreach workers and volunteers recognize trafficking indicators and respond appropriately.
Establish and maintain partnerships with law enforcement, service providers, coalitions, and community organizations addressing trafficking.
Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives.
Advocate for survivor-centered, trauma-informed approaches in program responses.