Street Outreach Program Coordinator

Bellefaire JCB • Cleveland, OH

3d • Onsite

About The Position

The Street Outreach Program (SOP) Outreach Coordinator is responsible for implementing and operating the program. The coordinator provides direction, coordination, leadership, and supervision to interns and volunteers involved in outreach. The role includes monitoring the program budget and research, promoting community outreach, and assessing homeless youth. Work is conducted in the community, on the street, and requires varying shifts, including evenings and weekends.

The coordinator helps ensure that staff use the Positive Youth Development approach and supports Department Leadership in carrying out the Federal Youth Services Bureau (FYSB) grant objectives and goals and complying with its rules and guidelines. The role also includes community and partner relationship development, case management and aftercare coordination, documentation and data collection, stakeholder training, and participation in program evaluation, proposals, and fundraising.

Requirements

• High school diploma required.
• Ability to perform role responsibilities with initiative and independent judgment.
• Effective leadership skills to support departmental engagement and success.
• Awareness, sensitivity, and skill in working professionally with diverse individuals, groups, and communities.
• Clear verbal, nonverbal, and written communication in a professional context, including understanding and use of professional language.
• Professional and ethical conduct, including honesty, accountability, personal responsibility, and adherence to Agency policies and procedures.
• Ability to function effectively as a member of a professional team that includes employees, clients, and family members.
• Problem-solving and decision-making skills, including recognizing problems, identifying root causes, making timely decisions, prioritizing, adapting, staying organized, and working in a fast-paced environment.
• Ability to qualify as an approved Agency driver.
• Own a cell phone for on-call responsibilities.
• Willingness to work varying shifts, including evenings and weekends, and conduct outreach in the community.

Nice To Haves

• Bachelor’s degree in a related field.
• Valid Ohio LSW.
• Experience in public relations, community development, and both clinical and administrative supervision.

Responsibilities

• Provide supervision, coordination, and leadership to program interns and volunteers involved in outreach activities.
• Coordinate and conduct community outreach and client assessments, including targeted canvassing for missing youth.
• Coordinate and provide case management and service coordination, including ongoing aftercare through referrals and linkages.
• Coordinate and conduct data collection and case documentation.
• Represent the Agency in developing and maintaining relationships with community organizations, public agencies, sister agencies, managed care companies, insurance companies, funds, and referral sources.
• Maintain high standards of ethical and professional conduct.
• Apply practical understanding of child, adolescent, and family development; issues relevant to homeless youth; human trafficking; and interventions for runaway, missing, and homeless teens.
• Complete assigned documentation promptly and in accordance with applicable licensing and accreditation regulations and standards.
• Carry out FYSB grant objectives, goals, and outcomes, including its rules and guidelines.
• Provide training to external stakeholders and community partners, including law enforcement, hospitals, DCFS, schools, nonprofit agencies, faith-based groups, youth, and guardians, as specified in the program plan.
• Ensure program staff participate in Agency research projects to evaluate program effectiveness.
• Assist with proposal writing and fundraising activities.
• Qualify as an approved Agency driver.
• Own a cell phone for on-call responsibilities.
• Notify the Manager of Runaway, Homeless Youth about emergencies, including needs for clinical support, AWOL situations, safety concerns, or threats of harm to clients, staff, or others.
• Attend scheduled staff meetings, supervision, and ongoing training.
• Keep required trainings, certifications, and licensure current in accordance with applicable regulations and standards.
• Ensure program staff maintain high standards of ethical and professional conduct.
• Protect client privacy and handle client-related documents according to Agency confidentiality guidelines.
• Perform other duties as assigned by management.

Benefits

• Comprehensive medical coverage, including a free option, dental, vision, and flexible spending accounts.
• 50% CWRU MSW tuition discount and free supervision for licensed roles.
• 403(b) retirement plan with employer match.
• Generous paid time off, paid holidays, and 24/7 employee assistance program support.
• Fertility and IVF coverage, childcare flexible spending account, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED