Street Outreach Program Coordinator-KCMO

The Salvation Army Central Territory•Kansas City, MO

About The Position

The Street Outreach Program Coordinator leads and coordinates The Salvation Army’s street outreach program in the Kansas City Metro, overseeing program operations, staff, volunteers, service quality, community partnerships, and reporting. The role supports trauma-informed, progressive-engagement, and solution-focused services for unhoused people and coordinates the organization’s response to changing needs, including inclement weather and anti-trafficking concerns. The coordinator works with the Housing Services Manager, local service providers, shelters, community organizations, faith-based organizations, schools, businesses, food banks, restaurants, donors, and Salvation Army corps. The role also represents The Salvation Army in local initiatives and task forces, maintains program data and reports, and supports program budgeting and resource management. This is a full-time, benefits-eligible position. Work takes place in office settings, service vehicles, and outdoors in varied weather conditions. The role requires a valid driver’s license, access to a personal vehicle with appropriate insurance, and approval to drive on Salvation Army business. The Salvation Army is an evangelical Christian organization, and employees are expected not to undermine its religious mission.

Requirements

Bachelor’s degree in social work or a human services area; relevant experience may be considered in lieu of the education requirement.
At least one year of experience supervising comparable social service programs.
Knowledge of local resources and services available to unhoused individuals.
Commitment to ongoing learning and development, including training in trauma-informed, strength-based, and solution-focused practices.
Ability to remain calm in stressful situations and safely engage with unhoused individuals.
Strong organizational and leadership skills.
Proficiency in record keeping and data management.
Ability to monitor and report expenditures.
The Salvation Army Case Worker Certification.
Coordinated Entry Assessment certification, to be obtained within 120 days.
Case Worthy and MAAC HMIS, to be obtained within 120 days.
Person Centered Case Management Certification, to be obtained within the first 120 days of hire.
Narcan Certification, to be obtained within the first 120 days of hire.
Valid driver’s license from the state of residence, a personal vehicle, and appropriate insurance.
Must meet the agency’s drug-free workplace requirements, pass a background check, and be approved through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Ability to perform physical activities including sitting, walking, standing, bending, squatting, climbing, kneeling, twisting, grasping, pushing, pulling, reaching overhead, lifting up to 40 pounds, and standing or sitting for extended periods.
Ability to travel by vehicle or air as required.

Nice To Haves

Experience in street outreach, emergency shelter, and services for unhoused people preferred.
Experience coordinating community initiatives preferred.

Responsibilities

Oversee, coordinate, and evaluate street outreach and engagement program operations, activities, staff, and volunteers.
Organize and participate in public outreach, education, and advocacy efforts.
Assist the Housing Services Manager in developing and implementing services consistent with trauma-informed, progressive-engagement, and solution-focused practices.
Recruit, supervise, and mentor staff and volunteers, aligning their work with the program’s mission and goals.
Participate in internal and external meetings to stay informed about resources, gather information, and provide timely reports.
Lead street outreach staff and volunteers through observation, training, and modeling effective engagement, and assist with outreach when needed.
Ensure quality and consistency of services and adapt scheduling to program, staff, and client needs and changing environmental conditions.
Conduct Coordinated Entry assessments and facilitate referrals to community resources as required.
Coordinate The Salvation Army’s response to the needs of people living on the streets during inclement weather in the Kansas City Metro.
Participate in and coordinate planning and implementation of the Kansas City Metro Point in Time Count.
Maintain collaborative relationships with street outreach organizations and coordinate services.
Assist the Housing Services Manager in maintaining relationships with shelters, service providers, and community organizations.
Collaborate with food banks, restaurants, donors, faith-based organizations, schools, and businesses to build resources and support for unhoused people.
Educate Salvation Army corps within the Area Command about issues affecting unhoused people and provide guidance on outreach efforts.
Represent The Salvation Army in local initiatives concerning homelessness, including Zero KC Collaborative.
Collect and maintain accurate program data, including client data in tracking systems such as HMIS, and prepare detailed monthly reports on activities and outcomes for funding requirements.
Participate in developing and administering program budgets, monitor expenditures, and identify and recommend solutions to budget issues.
Use program resources efficiently to maximize outreach impact.
Develop and implement The Salvation Army’s anti-trafficking strategy within the Street Outreach Program.
Maintain current knowledge of sexual assault, domestic violence, and human trafficking issues.
Oversee staff training to help outreach workers and volunteers recognize potential trafficking indicators and respond appropriately.
Establish and maintain partnerships with law enforcement, service providers, coalitions, and community organizations addressing trafficking.
Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives.
Advocate for survivor-centered, trauma-informed approaches in program responses.
Meet driving requirements, including maintaining a valid state driver’s license, personal vehicle and insurance, satisfying agency drug-free workplace and background-check requirements, and obtaining Fleet Safety Program approval.