Outreach & Engagement Specialist

Victory Programs Inc • Boston, MA

3d • Onsite

About The Position

The Outreach & Engagement Specialist promotes a recovery-based approach to care grounded in respect, self-direction, and empowerment. The role provides peer support, personal assistance, education about community resources, and other supportive services to people with substance use disorders. It also manages the center’s social media and marketing and conducts outreach to current and prospective members and the broader community. The position reports to the Program Director for support and supervision.

The Jamaica Plain Recovery Center provides peer-to-peer recovery support in a safe, supportive space, using a volunteer and member base guided by peer staff to offer multiple pathways to recovery.

Requirements

• Personal acceptance of a substance use history and sufficient recovery, growth, and healing to understand and help others.
• High school education or equivalent.
• Understanding of and belief in the recovery process and the Recovery Oriented Systems of Care model.
• Completion of Recovery Coach Academy and Ethical Considerations for Recovery Coaching trainings; these may be completed within six months of hire.
• Current TB assessment; may be obtained upon hire.
• CPR certification; may be obtained upon hire.
• Three strong work-related references, including two from a supervisor or manager.

Nice To Haves

• Understanding of multiple pathways to recovery from substance use disorder and willingness to embrace a patient-centered, patient-driven approach that respects individual preferences and autonomy.
• Strong advocacy skills and knowledge of community-based services, resources, and local recovery communities.
• Certified Addiction Recovery Coach (CARC) certification.
• Effective working relationships and appropriate boundaries with patients, families, and staff.
• Strong verbal and written communication skills.
• Strong interpersonal and conflict-resolution skills.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Conduct outreach with the Program Manager to members and the community to make programming accessible and distribute materials.
• Use personal expertise and experience to support outreach and member recruitment.
• Maintain the center’s social media profile.
• Create and distribute marketing materials.
• Manage relationships with community-based recovery providers to recruit members and support them in the community.
• Provide strength-based peer support, recovery planning, recovery capital support, and exploration of recovery pathways.
• Help members overcome barriers and navigate the recovery system and broader recovery community.
• Collaborate with community organizations, leaders, providers, coalitions, task forces, career centers, employment and housing organizations, and criminal justice departments to promote the center, advocate for recovery, and connect members with resources and services.
• Run groups and activities and help develop programming and services.
• Provide appropriate referrals to care, connections, and other services.
• Collaborate with staff to implement person-centered, recovery-oriented, and trauma-informed care and provide individualized services.
• Enforce Victory Programs, Inc. policies and procedures.
• Attend supervision with the Program Director.
• Provide milieu coverage.
• Maintain professional ethics, boundaries, and client confidentiality in accordance with Victory Programs’ standards and philosophy of care.
• Represent programs in the community and to designated funders as requested.
• Participate in and support program events, rallies, fundraising, advocacy events, and other agency functions.
• Attend staff meetings, trainings, seminars, workshops, and rallies as requested.
• Perform other duties assigned by a supervisor or designated personnel.

Benefits

• Employer contribution of 75% of health insurance premiums.
• Employer contribution of 25% of dental insurance premiums.
• Employer-paid disability insurance.
• Employer-paid life insurance.
• Paid time off, including vacation, sick, personal time, and holidays.
• Upon hire, full-time staff are entitled to up to 4 personal days, 160 sick hours, 10 holidays, and 3.5 weeks of vacation; allocations vary by employment status, and vacation increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED