Senior Orders Consultant

Caterpillar•Griffin, GA

8d•Onsite

About The Position

The Senior Orders Consultant works within Caterpillar’s Order Management organization in Griffin, Georgia, connecting customer commitments with operational execution. The role coordinates complex order activity across commercial solutions, manufacturing, scheduling, and operations teams to support business objectives and improve the customer experience. It offers the opportunity to influence decisions, improve operational effectiveness, and help shape a newly established team responsible for complex orders. The position requires working five days per week in the office. Travel of up to 25% is possible, and relocation is available. Visa sponsorship is not available.

Requirements

Extensive experience and knowledge of customer focus, including aligning business decisions with customer needs and satisfaction and using that information to create customized customer solutions.
Extensive experience and knowledge of decision-making processes and tools, with the ability to analyze situations and reach productive decisions using informed judgment.
Extensive experience and understanding of effective communication concepts, tools, and techniques, including accurately transmitting, receiving, and interpreting information and needs.
Extensive experience and knowledge of problem-solving approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
Expert knowledge of relationship management techniques and the ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Ability to work a five-day-per-week office schedule.
Ability to travel up to 25% may be required.

Nice To Haves

Experience coordinating complex customer orders, projects, operational activities, or business processes in manufacturing, industrial equipment, power generation, or engineered-to-order environments.
Experience serving as a liaison among customers, commercial teams, operations, manufacturing, and other cross-functional stakeholders to resolve issues and achieve business outcomes.
Experience supporting production planning, scheduling, order management, supply chain, project coordination, or similar operational functions.
Experience analyzing operational impacts, business risks, and alternative execution scenarios while balancing customer needs, business priorities, and operational constraints.
Experience developing and presenting reports, metrics, and business insights using data analysis, reporting, or visualization tools.

Responsibilities

Serve as a central point of coordination for complex customer orders and related activities.
Partner with commercial, solutions, manufacturing, scheduling, and operational teams to support successful order execution.
Coordinate order priorities and facilitate communication among internal stakeholders.
Manage order changes, cancellations, and other modifications through completion.
Monitor order progression and provide visibility into status, risks, constraints, and potential impacts.
Analyze operational challenges and evaluate alternative solutions in support of business and customer objectives.
Facilitate cross-functional discussions to resolve issues and align priorities.
Support backlog management, capacity discussions, and order prioritization.
Participate in operational reviews and control tower meetings to identify risks and accelerate issue resolution.
Develop reports, metrics, and business insights for operational and leadership decision-making.
Communicate factory updates, order status, and business impacts to stakeholders.
Present information and recommendations to operational teams and leadership audiences.
Identify opportunities to improve business processes, communication, consistency, and customer experience.