Senior Orders Consultant

Caterpillar Inc.•Griffin, GA

1d•$147,760 - $221,640•Onsite

About The Position

The Senior Orders Consultant is part of Caterpillar’s Order Management organization in Griffin, Georgia, serving as a strategic connector between customer commitments and operational execution. The role coordinates complex order activity and brings together commercial solutions, manufacturing, scheduling, and operations teams to support business objectives and customer experience. It offers the opportunity to influence decisions, improve operational effectiveness, and help shape a newly established team responsible for complex orders across the business. The position is based in the office five days per week, with travel of up to 25% possible. Relocation is available; visa sponsorship is not available. The stated salary range is $147,760 to $221,640. Caterpillar describes itself as a global manufacturer and emphasizes sustainable and reliable electric power solutions and contributing to a reduced-carbon future.

Requirements

Extensive experience and knowledge of customer focus, including prioritizing customer needs and satisfaction in business decisions and using that information to create customized customer solutions.
Extensive experience and knowledge of decision-making processes and tools, with the ability to analyze situations accurately and make productive, informed decisions.
Extensive experience and understanding of effective communication concepts, tools, and techniques, including accurately transmitting, receiving, and interpreting information and needs.
Extensive experience and knowledge of problem-solving approaches, tools, and techniques, including recognizing, anticipating, and resolving organizational, operational, or process problems in diverse situations.
Expert knowledge of relationship management techniques and the ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

Experience coordinating complex customer orders, projects, operational activities, or business processes in manufacturing, industrial equipment, power generation, or engineered-to-order environments.
Experience serving as a liaison across customers, commercial teams, operations, manufacturing, and other cross-functional stakeholders to drive issue resolution and business outcomes.
Experience supporting production planning, scheduling, order management, supply chain, project coordination, or similar operational functions.
Experience analyzing operational impacts, business risks, and alternative execution scenarios while balancing customer needs, business priorities, and operational constraints.
Experience developing and presenting reports, metrics, and business insights using data analysis, reporting, or visualization tools.

Responsibilities

Serve as a central point of coordination for complex customer orders and order-related activities.
Partner with commercial, solutions, manufacturing, scheduling, and operational teams to support successful order execution.
Coordinate order priorities and facilitate communication among internal stakeholders.
Manage order changes, cancellations, and other order modifications through completion.
Monitor order progression and provide visibility into status, risks, constraints, and potential impacts.
Analyze operational challenges and evaluate alternative solutions to support business and customer objectives.
Facilitate cross-functional discussions to resolve issues and drive alignment on priorities.
Support backlog management, capacity discussions, and order prioritization activities.
Participate in operational reviews and control tower meetings to identify risks and accelerate issue resolution.
Develop reports, metrics, and business insights to support operational and leadership decision-making.
Communicate factory updates, order status, and business impacts to appropriate stakeholders.
Present information and recommendations to operational teams and leadership audiences.
Identify opportunities to improve business processes, communication, consistency, and customer experience.