Senior Ops Manager II

Ryder Supply Chain Solutions • Fenton, MO

3d • $90,000 - $100,000 • Onsite

About The Position

The Senior Manager Operations II manages operations and personnel for approximately 601 or more equivalent truck units across one or more locations. The role may oversee Operations Managers, Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, Parts Responsible Persons, and administrative support. The manager delegates work effectively, leads the team, and ensures business objectives and labor requirements are met while balancing customer needs with financial targets. The position manages location performance against comprehensive metrics and ensures compliance with company processes, Standard Operating Procedures, and Standard Repair Practices. It also adheres to Ryder Maintenance Operations policies and procedures and may serve as a development position for Maintenance Manager or Manager of Quality Assurance roles.

The role oversees operations, labor planning and management, customer relationships, financial performance, assets, and quality. It leads maintenance workflow and staffing, develops personnel, manages customer service and retention, administers budgets and cost controls, directs asset and inventory practices, and ensures repair quality, workplace safety, and regulatory compliance. The position is based in Fenton, Missouri, is bonus eligible, and requires 1–10% travel.

Requirements

• High school diploma or GED.
• At least 3 years of supervisory experience.
• At least 4 years of experience in an operations environment or demonstrated success in a Ryder role.
• Experience with strategic labor, financial, operating, quality, safety, and asset processes and related metrics.
• Ability to optimize complex strategic labor, financial, quality, operating, safety, and asset processes and related metrics.
• Strong personal accountability and a track record of achieving desired results.
• Strong verbal and written communication skills.
• Demonstrated commitment to workplace safety, quality execution, and customer service.
• Ability to build strong customer relationships and a demonstrated customer-service focus.
• Demonstrated workflow analysis and management skills.
• Problem-solving skills and the ability to independently resolve complex operational problems promptly.
• Ability to proactively resolve critical customer issues with large key accounts.
• Ability to lead, train, and develop a self-directed management workforce, including effective delegation and work management.
• Ability to build and maintain professional relationships across organizational levels.
• Ability to work independently and as part of a team.
• Flexibility and self-direction in a fast-paced environment.
• Ability to multitask; strong organization and time-management skills.
• Attention to detail and excellent follow-up practices.

Nice To Haves

• Associate's or bachelor's degree.
• Intermediate experience using Microsoft Word and Excel.
• Experience with fleet management software.
• Maintenance and technical experience in a shop environment.
• Ability to use reporting systems to extract data for analysis and decision-making.

Responsibilities

• Oversee work analysis, vehicle planning and scheduling, technician work assignments, productivity tracking, shift and shop meetings, repair order review and approval, and workflow management.
• Plan labor strategically by evaluating incoming work, allocating resources, balancing schedules, setting operating hours, and leveling workloads to improve efficiency and productivity.
• Optimize shop labor, including the mix of straight time, overtime, and outside repair, and align shift patterns with qualified technician hours, equipment availability, and customer operating hours.
• Lead, train, develop, and manage assigned personnel, including the management team, coordinators, and technicians; oversee performance management, technical training plans, TOPS priorities, staffing recommendations, recruiting, hiring, onboarding, payroll, and succession planning.
• Manage customer relationships, resolve issues, support satisfaction and retention, and ensure vehicle uptime and maintenance cycle-time objectives are met.
• Oversee execution of the Customer Communication Protocol and Maintenance Promise; partner with Sales on new business scoping, customer growth opportunities, and Customer Care Plans; conduct customer visits and annual reviews as required.
• Develop and manage maintenance operations budgets and location profit-and-loss performance, implement cost controls, and execute maintenance initiatives to meet financial targets.
• Optimize net maintenance cost per unit; work with vendor sourcing to identify vendors and oversee outsourced work quality, third-party invoice accuracy, payroll and purchase-order exceptions, invoice and fuel reconciliation, customer bill-backs, re-billable activity, warranty recovery, and Shop Management Online data integrity.
• Direct location appearance and maintenance, sustain 6S standards, execute asset management initiatives, prepare capital expenditure business cases, and prioritize shop tooling and equipment.
• Oversee vehicle specifications and in-service/out-service processes, contribute expertise to asset management reviews, ensure required specifications are recorded in SAM, and oversee parts inventory policies and procedures.
• Plan for operational quality issues, develop corrective actions, and oversee or perform inspections of preventive maintenance and repairs, as well as in-process reviews of non-PM work.
• Monitor shop-floor activity, support accurate root-cause diagnosis and parts/component yield, ensure mandatory shop-level compliance items, and manage shop quality metrics.
• Lead breakdown root-cause analysis, implement corrective actions, communicate issues to the Technical Assistance Center when necessary, and develop and implement quality audit corrective-action plans and continuous improvement programs.
• Ensure a safe workplace, guide safety initiatives, maintain vehicle repair cleanliness and quality, and maintain documentation required by local, state, federal, and customer requirements.
• Comply with Safety and EPA regulations and requirements.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance options.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family leave, and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• The position is bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED