Senior Manager, IT Ops

KSHB / KMCI / The EW Scripps Company•Phoenix, AZ

3d•Onsite

About The Position

KNXV in Phoenix, Arizona, is seeking an experienced Information Technology Manager to lead its local IT team and ensure technology infrastructure supports the station’s operations. The role manages local desktop support, networks, voice and video systems, security, technology projects, and coordination with business units, Division IT, and vendors in a broadcast and business technology environment. The manager oversees installation, configuration, maintenance, monitoring, troubleshooting, and security of computer systems, local networks, telecommunications equipment, and related hardware and software. The position also supports disaster recovery, accurate technology asset inventories, compliance and audit processes, change management, backup and recovery practices, and evaluation of new technologies. Night and weekend on-call assistance is required as needed.

Requirements

At least 5 years of general IT experience.
Bachelor’s degree in Computer Science or equivalent work experience.
Mid-level knowledge of networks, business and publishing systems, and production systems.
At least 5 years of broadcast experience with iNews, ELC, Final Cut Pro, Windows, and Mac OS.
Valid driver’s license, good driving record, and the company-required level of personal auto liability insurance.
Available for night and weekend on-call assistance as needed.
Ability to work within a team environment and independently.
Advanced troubleshooting skills.
Ability to read, analyze, and interpret technical materials.
Strong attention to detail and demonstrated ability to manage multiple tasks and deliver quality products in short timeframes.

Nice To Haves

Supervisory experience.

Responsibilities

Manage desktop support functions and support local users’ workstations, laptops, printers, copiers, and cell phones.
Plan and direct the development, installation, and maintenance of computer applications, software, and systems.
Ensure staff provide effective support and guidance to employees using available network systems and technologies.
Install, configure, and maintain the organization’s LAN server and workstations, and maintain LAN security.
Notify appropriate management when network issues negatively affect users or the organization.
Install and configure telecommunications network hardware, software, and peripherals, including routers, switches, call managers, ACD systems, and Ethernet and fiber-optic equipment.
Monitor network, voice, and video equipment and respond promptly to alarms.
Perform mid-level troubleshooting, diagnosis, and repair of LAN hardware and software.
Maintain the security of voice, data, and video systems, and notify appropriate management about issues affecting users or the organization.
Work with multiple hardware and software platforms.
Participate in testing the disaster recovery plan.
Ensure inventories of Scripps systems assets, hardware, and software are current and accurate.
Maintain IT security compliance, including computer and server passwords, antivirus, software patches, and other security upgrades.
Research and evaluate new technologies and make recommendations.
Document Division IT operations policies and procedures and participate in and comply with audits such as SOX and PCI.
Ensure change management procedures are followed.
Manage projects for the implementation, installation, and operation of local networks and systems.
Coordinate activities with local business units, Division IT staff, and vendor support staff as needed.
Ensure timely responses to technology requests and issues.
Keep current with technology developments, trends, and regulations to support effectiveness and compliance.
Recommend IT security and operating policies.
Ensure backup and recovery procedures are in place and followed on a daily or otherwise appropriate basis.