Senior Operations Support Specialist

Acosta•St. Louis, MO

About The Position

Provides merchandising evaluation through photo and service order review. Delivers premium customer service, dependable 360 knowledge, and a clear path to resolution or escalation through calls, chats, text, and email for Acosta, Premium, and Crossmark employees, as well as retail store associates and managers. Supports Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning. Assists new employees and peers with daily OSC operations and performs other duties as required.

Requirements

High school education.
Experience in a contact center or office.
Proficiency with Microsoft Office tools.
Ability to type and navigate multiple browsers proficiently.
Professional phone etiquette.
Formal business writing proficiency.
Ability to sit for extended periods, typically 6 or more hours per day.
Ability to use a computer, keyboard, and mouse for prolonged periods.
Ability to lift and carry light items, typically 20 or more pounds.
Ability to reach, bend, or stoop occasionally to access files or office materials.
Ability to maintain focus and attention during extended desk-based work.
Ability to follow clear directions.
Ability to perform repetitive motions, such as typing and clicking, consistently throughout the day.

Nice To Haves

Retail or merchandising experience.

Responsibilities

Choose grades that may affect field merchandisers’ scorecards.
Complete quality checks on new jobs and actions.
Answer phone calls with professional etiquette and respond to chats, texts, and emails.
Provide Walmart Volt software administration.
Provide Premium 360, onboarding, and eLearning support.
Document issues using proper grammar and spelling.
Email internal business partners, including Client Accounts, Field Operations, HR, Payroll, and IT, with escalation reports.
Navigate multiple cloud-based applications to access functionality and resources.
Escalate trends to the Supervisor.
Perform other duties as required.