Operations Support Specialist

Thomas Keller Logistics Group • Defiance, OH

5d

About The Position

The Operations Support Specialist helps ensure the smooth and efficient functioning of the Dedicated Services Division by providing administrative and technical support to departments, coordinating tasks, and managing resources. The role supports process improvement, productivity, and the organization’s business goals. It is described as a growth position, with the goal of moving into an operations manager role as the division expands.

Requirements

• Must be at least 21 years of age.
• Must be willing to work overtime, holidays, and weekends as requested by the supervisor.
• Must be able to be on call outside office hours.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

Responsibilities

• Provide administrative support to the Dedicated Services management team, including maintaining records and creating reports.
• Assist with implementing new processes and systems, supporting smooth transitions and promptly addressing issues.
• Coordinate with maintenance, safety, recruiting, IT, finance, and human resources to support integrated and efficient operations.
• Monitor and analyze performance data, identify trends and issues, and recommend improvements.
• Provide technical support by troubleshooting and resolving issues and offering user training and support.
• Monitor and improve processes to increase efficiency and reduce costs.
• Identify and mitigate risks that could affect operations.
• Help keep projects on track and assist with operational administrative work.
• Step in to manage operations when team members are on PTO, learn how the division operates, and prepare for a potential transition to an operations manager role as the division grows.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed