Operations Support, Specialist

Agilent Technologies•Wilmington, DE

1d•$28 - $43

About The Position

The Operations Support Specialist serves as a primary support for shipping and receiving operations, combining hands-on material handling with team guidance, training, safety oversight, audit readiness, and operational problem-solving. This role is the first point of escalation for receiving discrepancies, errors, system roadblocks, operational concerns, and internal or external inquiries, partnering with the supervisor when additional support or resolution is needed. The specialist spends a significant portion of the shift—often up to 50%—receiving materials, unloading trailers, and operating approved material-handling equipment. The role also supports daily team coordination, maintains required documentation and supplies, and helps ensure a safe, organized, compliant, and audit-ready operation. The position has a full-time weekly schedule and a day shift. Travel is not required. The full-time equivalent pay range is $27.69–$43.27 per hour, with eligibility for bonus, stock, and benefits. Applications are accepted until at least November 16, 2026, or until the job is no longer posted.

Requirements

Higher education or specialized training/certification, or an equivalent combination of education and experience.
Typically 3–6 years of relevant experience for entry to this level.
Working knowledge of SAP, RF hand scanners, and department performance metrics.
Demonstrated ability to train employees, coordinate daily work, solve operational problems, and communicate effectively with internal and external partners.
Ability to perform physical receiving work, unload trailers, and safely operate required material-handling equipment.
Strong attention to documentation, audit readiness, housekeeping, safety, and policy compliance.
Ability to model excellence in job performance, attendance, teamwork, and adherence to policies and procedures.

Responsibilities

Actively receive materials, unload trailers, and operate approved material-handling equipment, often for up to 50% of the shift.
Serve as the primary trainer for Receiving associates and as the powered industrial truck (PIT) trainer for the logistics department.
Coordinate daily team activities with the supervisor, including start-up meetings, job observations, department-board updates, and promoting effective communication and collaboration.
Act as the first point of escalation for receiving discrepancies, errors, system roadblocks, and other operational concerns before involving a supervisor.
Serve as the first point of contact for Receiving PDL emails and research and respond to internal and external inquiries.
Review work instructions and provide input; ensure associate paperwork, including packing lists, is uploaded before the end of each week; and maintain housekeeping and safety checklists.
Escalate open nonconformance materials (NCMs) aged more than one week to the supervisor for resolution.
Create purchase orders for the logistics department, ensure operating supplies are available, and review stocking levels monthly.
Maintain a safety-first culture and ensure team members follow safety protocols and properly operate pallet jacks, forklifts, and other powered industrial trucks.
Confirm dock operators have active equipment licenses and have completed pre-shift equipment safety inspections.
Check that RF scanners and terminal workstations are functional and ready for use.
Immediately red-tag defective machinery or equipment to prevent use until repaired or cleared.
Maintain clean, organized 5S workstations and keep trailer lanes clear.
Serve as the point of contact for inbound and Environmental, Health, and Safety audits.
Follow company and department policies, reinforce required procedures, and model integrity without bypassing job requirements or cutting corners.