Senior Operations Production Coordinator - (Onsite)

Capital One • Richmond, VA

3d • Onsite

About The Position

As a Senior Operations Production Coordinator, you will process items in accordance with Bank policy and Federal compliance requirements. The role requires accurate tracking and documentation of processes to support a positive customer experience, along with excellent organizational skills and the ability to manage multiple tasks with limited supervision. This is an onsite, essential position, with five days per week in the office and no work-from-home days. Schedules are confirmed at the time of offer and require potential late-shift and weekend availability. Department hours vary: Bank by Mail operates Monday through Friday, 8:00 a.m. to 4:30 p.m. EST; Items Processing operates Monday through Friday, 8:00 a.m. to 12:00 a.m. EST, with a Saturday rotation and in-week flex-off options on Tuesday, Wednesday, or Thursday.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of customer service experience.
• At least 2 years of data entry experience.
• At least 2 years of experience with Microsoft Office or Google Suite.
• Excellent organizational skills and the ability to manage multiple tasks with limited supervision.
• Potential late-shift and weekend availability.

Nice To Haves

• At least 3 years of data entry experience.
• At least 1 year of experience within the financial industry.

Responsibilities

• Process items in accordance with Bank and Federal policy.
• Adhere to processing deadlines.
• Collaborate with supporting departments to execute daily processes and operations.
• Identify trends and defects to develop process improvements.
• Escalate situations appropriately.
• Track and document processes to support a positive customer experience.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED