Senior Operations Production Coordinator - (Onsite)
About The Position
The Senior Operations Production Coordinator processes items in accordance with Bank policy and Federal compliance requirements. The role tracks and documents processes to support a positive customer experience and requires strong organizational skills and the ability to manage multiple tasks with limited supervision. This is an essential onsite position, with five days in the office and no days working from home. Department hours vary. Bank by Mail operates from 8:00 a.m. to 4:30 p.m. EST, Monday through Friday. Items Processing operates from 8:00 a.m. to 12:00 a.m. EST, Monday through Friday, with a Saturday rotation and in-week flex-off options on Tuesday, Wednesday, or Thursday. Schedules are confirmed at the time of offer and may require late-shift and weekend availability.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of customer service experience.
- At least 2 years of data entry experience.
- At least 2 years of experience with Microsoft Office or Google Suite.
- Excellent organizational skills and ability to manage multiple tasks with limited supervision.
Nice To Haves
- At least 3 years of data entry experience.
- At least 1 year of experience within the financial industry.
Responsibilities
- Process items in accordance with Bank and Federal policy.
- Adhere to processing deadlines.
- Collaborate with supporting departments to execute daily processes and operations.
- Identify trends and defects to develop process improvements.
- Escalate situations appropriately.
- Track and document processes to support a positive customer experience.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
