Senior Operations Processor

Wells Fargo•Charlotte, NC

4d•$22 - $28•Hybrid

About The Position

Wells Fargo is seeking a Senior Operations Processor within the Commercial Banking Operations group as part of Wholesale Operations. The role completes operational and customer-support initiatives from intake through resolution and closure, researches and resolves escalated processing, transaction, data, or service issues, and uses operational data and quality results to identify trends, root causes, and improvement opportunities. The processor provides guidance to less experienced staff, contributes to process and control changes, exercises independent judgment on medium-risk work, collaborates with internal partners, and escalates material risks, control gaps, and exceptions. This position is based at 1525 W W T Harris Blvd, Charlotte, NC 28262, and offers a hybrid work schedule. Candidates must be based out of the posted location. The position is not eligible for visa sponsorship, and relocation assistance is not available. Additional hours may be required as needed. The listed base pay range is $21.63–$28.37; employees may also be eligible for additional compensation and benefits.

Requirements

2+ years of operations support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work additional hours as needed.
Candidate must be based out of the posted location.

Nice To Haves

2+ years of accounting experience, including accounts receivable or accounts payable.
Customer service experience.
Experience in a financial operations environment.
Basic Microsoft Office skills, including advanced Excel and pivot tables.
Ability to navigate multiple computer systems and applications and use search tools to find information.
Strong analytical skills with high attention to detail and accuracy.
Excellent verbal, written, and interpersonal communication skills.
Ability to independently provide summaries and recommendations on operational data.

Responsibilities

Complete moderately complex to complex operational and customer-support initiatives from intake through resolution and closure.
Research and resolve escalated processing, transaction, data, or service issues by evaluating information and applying established procedures.
Use operational data and quality results to identify trends, root causes, and opportunities to improve process performance.
Provide subject matter guidance and interpretation of procedures to less experienced staff.
Contribute to implementation of new or revised processes, controls, and workflow practices within the functional area.
Apply independent judgment under limited supervision to medium-risk work and longer-term deliverables.
Collaborate with peers, colleagues, managers, and internal customers to resolve issues and achieve service objectives.
Escalate material risks, control gaps, and exceptions in accordance with established requirements.