Senior Operations Processor

Wells Fargo • Des Moines, IA

3d • Hybrid

About The Position

At Wells Fargo, a Senior Operations Processor performs moderately complex operational and customer support activities, resolves escalated processing and service issues, and helps ensure quality and efficiency. The role uses independent judgment, critical thinking, and data to identify trends, improve processes, and support operational goals. It partners with internal teams, provides procedural guidance to less experienced staff, and helps identify and escalate potential risks.

The position involves completing operational and customer support initiatives from intake through resolution and closure, researching and resolving escalated issues, and using operational data and quality results to identify trends and improvement opportunities. The employee contributes to new or revised processes, controls, and workflow practices, applies independent judgment to medium-risk work and longer-term deliverables, collaborates with internal partners, and escalates material risks, control gaps, and exceptions.

The position offers a hybrid work schedule and requires willingness to work onsite at the stated location. Additional hours may be needed. Relocation assistance is not available, and the position is not eligible for Visa sponsorship.

Requirements

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
• Willingness to work onsite at the stated location.
• Ability to work additional hours as needed.

Nice To Haves

• Experience applying critical thinking, problem solving, and decision-making to operational issues and exceptions.
• Ability to use data analysis and strategic thinking to identify trends, evaluate alternatives, and recommend operational improvements.
• Experience supporting customer service delivery and using customer needs to inform operational decisions.
• Knowledge of quality assurance practices and operational risk awareness.
• Experience prioritizing work and organizing operational or administrative workflows.
• Ability to collaborate effectively with colleagues and partners to achieve operational objectives.
• Ability to maintain accountability and adapt effectively when managing changing operational priorities and challenges.

Responsibilities

• Complete moderately complex to complex operational and customer support initiatives from intake through resolution and closure.
• Research and resolve escalated processing, transaction, data, or service issues by evaluating information and applying established procedures.
• Use operational data and quality results to identify trends, root causes, and opportunities to improve process performance.
• Provide subject matter guidance and interpretation of procedures to less experienced staff.
• Contribute to implementation of new or revised processes, controls, and workflow practices within the functional area.
• Apply independent judgment under limited supervision to medium-risk work and longer-term deliverables.
• Collaborate with peers, colleagues, managers, and internal customers to resolve issues and achieve service objectives.
• Escalate material risks, control gaps, and exceptions in accordance with established requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed